MSP Manager

Ignore seconds in time entries

Let's say I start a timer at exactly 2:15 PM, and I stop it at what looks like exactly 2:30 PM. That should be exactly .25 hours, right? Well, apparently timers count seconds too, even though they don't show them. If I really started it at 2:15:01 PM and stopped it at 2:30:28 PM, and we have rounding turned on, it's going to round that up to 30 minutes. It might even say that the time is "rounded to .25 hours" when it ...more »

Submitted by (@ben.dvs)

MSP Manager

Auto-Correct Date/Time Entries

It's a bit time consuming to have to make sure that my date/time entries are *perfect* when enter them anywhere. For example, if I enter "3/13/2018 12 PM" it say's it's invalid. Or if I enter "3/13/2018 12:32PM" (missing a space), it says it's invalid. I also can't leave off the AM/PM, or else it's invalid. Most websites use just a little bit of JavaScript to parse a date/time entry to convert a "common sense" (so-to-speak) ...more »

Submitted by (@ben.dvs)

MSP Remote Monitoring & Management

ConnectWise MSP Integration Time Entry Options

When adding time to a PSA ticket from within RMM, I have options for Work Type (Regular, Overtime, etc.) and fields for Summary Destination, Summary, Start/End Times, etc. What's missing is the Billable field. So if I am entering "No Charge" or "Do Not Bill" time into a ticket, I can't do it directly from RMM. I have to enter the time in RMM and then go into CW, open the ticket, open the time entry, and change the ...more »

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