MSP Remote Monitoring & Management

WebProtect Learn Mode

Some clients use industry specific software for example automotive clients use Mitchel Shop management software. We don't have a list of sites that need to be unblocked. I think it would be helpful to have a mode that we enable for web protect that watches what we are going to do and adds those sites to the white list, when done we stop the "Learn Mode" This specific client wants all non-work related web traffic ...more »

Submitted by (@auroratech)

MSP N-central

Add Disabled status option in Active Issues filter

It would be useful to be able to filter services that are in a disabled state in the Active Issues page. This can currently be done already by unselecting all the status' in the filter and selecting the services you are interested in. However, the problem with this is that those services will show up with any status. So it would be good if you could add in a 'Disabled' status next to 'Failed', 'Warning', 'Normal', ...more »

Submitted by (@johnnyva)

MSP N-central

System Audit Log - overhaul output to make user-readable

I look at any given section of the audit log and can't see the customer, site, or device in question.

I also can't pre/post filter by user/email address in the UI view.

A deviceid is provided in the details to identify the device, but there seems to be no way to see what this corresponds to from within N-Central's UI?

Submitted by (@prejay)

MSP N-central

Saved Active Issues Filters - AI Filter

For the purposes of this comment, I will refer to "filter" to refer to the filters that can be configured in "configuration > filters" and I will refer to all the configuration options in the filters drawer on the "Active Issues" page as "AI filter". When looking at Active Issues it is somewhat overwhelming sometimes. We train users to select specific criteria so they are only looking at the same information so when ...more »

Submitted by (@cwidhelm)

MSP Manager

More robust filtering for Helpdesk Ticket Lists

Be able to include/exclude customers from the main entry and be able to search with different options such as text, e-mail address, ticket number, ticket number range, status, priority, due date, assigned to, etc this would help if we are focusing on a particular customer or wish to exclude them from the current list displayed and be able to better prioritize our workload a bit. Subsequently allow the search queries to ...more »

Submitted by (@swampfox)

MSP N-central

Create new filter based on selected devices

We have 1 customer with 5 departments with a variety of devices. I want to make filters for this departmens byu selecting devices and click on a button that says: Create filter. Afterwards when a new device is added to N-Central I want the option to add extra device to filter. No more manually creating of filters. Also when the filter already exists I want to remove selected devices of filterrules by selecting multiple ...more »

Submitted by (@martijnb)

MSP Remote Monitoring & Management

Wallchart - Different ones for Clients and SuperUsers

We have a lot of organisations and one of them have decided to monitor their own clients (not servers) themselves. Therefore we are to ignore red clients for this one organisation. Therefore it would be great to filter the WallChart in such a way as not to show them for us (The SuperUser). I would suggest that when launching the WallChart, a tree-structure is presented to items can be filtered to a granular level. ...more »

Submitted by (@boffinssupport)

MSP Remote Monitoring & Management

Add interaction with users in web filtering

We use a lot web filtering, but it's create a lot of noise on support. Users calls us regularly or sends mails to be unblocked on web site.

Is would be so easy to manage if the end user had in the message "This web site is blocked by admin..." printed on screen the possibility to click on a link, that sends us a simple way to whitelist the website or not.

It coud be managed with policies.

Submitted by (@fventadour)