MSP Manager

Billing/Service Utilization List, filter & links to tickets

So that tickets/billing can be checked before creating a "Billing Batch", when starting the billing process the Service Utilization table shoudl have the same filtering as "Billing Batch", also their shoud be links to the tickets for reviewing. Basically the same as the table in "Billing Batch".

Submitted by (@alan.blair)

Mail Assure

Allow change in handling for "phishing" emails

At the moment, any email filtered as phishing is rejected, and no notification is sent to the recipient. One of our clients did not receive important emails from a customer because they were incorrectly flagged as phishing and rejected out of hand, with no warning to the client. Please add an option to quarantine phishing emails (instead of outright rejecting) so the recipient can be notified in their digest. At the ...more »

Submitted by (@tonydavey)

MSP N-central

Allow option for exclusive filters in rules

Currently, rules can only target devices inclusively based on one or more filters, targeting all devices included in them. It'd be helpful to have the ability to *exclude* devices based on filters also. For instance, I want to create update schedules that ensure Domain Controllers don't get rebooted alongside everything else. Currently that means setting up a separate filter that includes class "Servers - Windows" except ...more »

Submitted by (@bemmons)

MSP Remote Monitoring & Management

WebProtect Learn Mode

Some clients use industry specific software for example automotive clients use Mitchel Shop management software. We don't have a list of sites that need to be unblocked. I think it would be helpful to have a mode that we enable for web protect that watches what we are going to do and adds those sites to the white list, when done we stop the "Learn Mode" This specific client wants all non-work related web traffic ...more »

Submitted by (@auroratech)

MSP N-central

Add Disabled status option in Active Issues filter

It would be useful to be able to filter services that are in a disabled state in the Active Issues page. This can currently be done already by unselecting all the status' in the filter and selecting the services you are interested in. However, the problem with this is that those services will show up with any status. So it would be good if you could add in a 'Disabled' status next to 'Failed', 'Warning', 'Normal', ...more »

Submitted by (@johnnyva)

MSP N-central

System Audit Log - overhaul output to make user-readable

I look at any given section of the audit log and can't see the customer, site, or device in question.

I also can't pre/post filter by user/email address in the UI view.

A deviceid is provided in the details to identify the device, but there seems to be no way to see what this corresponds to from within N-Central's UI?

Submitted by (@prejay)

MSP N-central

Saved Active Issues Filters - AI Filter

For the purposes of this comment, I will refer to "filter" to refer to the filters that can be configured in "configuration > filters" and I will refer to all the configuration options in the filters drawer on the "Active Issues" page as "AI filter". When looking at Active Issues it is somewhat overwhelming sometimes. We train users to select specific criteria so they are only looking at the same information so when ...more »

Submitted by (@cwidhelm)

MSP Manager

More robust filtering for Helpdesk Ticket Lists

Be able to include/exclude customers from the main entry and be able to search with different options such as text, e-mail address, ticket number, ticket number range, status, priority, due date, assigned to, etc this would help if we are focusing on a particular customer or wish to exclude them from the current list displayed and be able to better prioritize our workload a bit. Subsequently allow the search queries to ...more »

Submitted by (@swampfox)