MSP Remote Monitoring & Management

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Patch Mgmt./Languard should show Date Installed

Patch Management / Languard should show Date Installed, even if not installed by Languard. Many of the patches have the information available, e.g. when querying Windows Update. It is nice to know if Languard installed a patch, or not, so perhaps add another column to South Pane for that indication.

MSP Remote Monitoring & Management

Submitted by (

Abiilty to Set Max No. of Workstations & Servers at Client level

In some cases we may want to set the maximum allowed number of Workstations and Servers for a Client. If an agent is installed into one of the Client's sites that would result in the max. being exceeded, then the device should not be added to the dashboard and the install should return an appropriate error message. We should be able to set the max. allowed via the API and the add/edit Client Dashboard GUI. If left ...more »

MSP Remote Monitoring & Management

Submitted by (@drandre)

Dashboard Icons - bring back the colors!

Based upon the update on 05/26/2016 with new dashboard icons , this update removed all the colors and whitewashed all the icons. Here are more details on this update: The LogicNow RMM is a tool day-in an day-out. We need the alerts to be vibrant and easy to use and see. These are alerts and this is a tool. It does not need to be pretty. Also, my eyes are having problems seeing greys ...more »

MSP Remote Monitoring & Management

Submitted by (@j.suckow)

Patch failed Count

there is currently no option as to how often a Patch on a certain device failed.


Currently all reports are listing the "Currently listed as failed" patches - or the Total number of Failures of all patches.


Here a Counter-Indicator would be useful

Something like "only warn when x failed more than 3 times" would be a perfect end result.

MSP Remote Monitoring & Management

Submitted by

VIPRE/Patch Reporting - Longer History

I would like to have the ability to provide reporting to clients for longer periods of time as opposed to three months for VIPRE, and enhance the reporting for patch management. We offer Virtual CIO services, and as a part of this, we provide reporting metrics to clients that show the value of our service. For example - We removed X viruses from your systems year to date (in this case, Jan 1st to present), installed ...more »

MSP Backup & Recovery

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Manipulate Shortcut & Password from IASO Cloud ManagementConsole

By-design the IASO backup manager install's a shortcut on the all-users desktop and creates a shortcut in the program files. On a terminal server you do not want the behaviour by default. Is there a way to set it up in the product configuration to disable or enable this?


Second the GUI password is nog working on the version 14.


2 votes

MSP Remote Monitoring & Management

Submitted by (@cjdavis618)

GFI support cases automation and identification.

GFI is a support automation tool by design. One of the things we have to spend time doing that we shouldn't is handle cases with GFI, on GFI's behalf. There are a couple of things that need to be done with case management between subscribers to MAX RMM and the GFI support Desk to increase efficiency. 1. Automate the process ...from the dashboard... on sending the files that are requested by GFI from our clients over ...more »

MSP Remote Monitoring & Management

Submitted by

Proper HTML/CSS support for email templates in service desk

I would like to see proper support for HTML/CSS in the outgoing email templates in service desk. It's not easy to make a neat template that fits the graphic profile of our company without this. With the help of a more advanced template editor I feel that we can get closer to our customers.


I hope this happens,


MSP Service Desk

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GFI Max ServiceDesk Projects, Tasks, and Milestones

Would like the ability to create projects for upgrades of systems and other such things. Within the project we would be able to create custom tasks and sub-tasks and enter time for each task and subtask as well as label certain tasks as milestones in the project. As it is right now, ServiceDesk only fills the needs for the MSP half of our business. The other half of our business is implementing Infrastructure installations ...more »