MSP Remote Monitoring & Management

Grouping of Clients in a single user progile

We are a small MSP company that is working on switching clients over slowly. As an intro to the new system, we are starting people as MAV only clients. With that said, we don't have any checks running besides the MAV. This also is how we promote the remote support option as well and cover our cost. Anyways, it would awesome if we could group clients by MAV only or Fully Monitored, etc. without him having to create ...more »

Submitted by (@techlonnie)

MSP Remote Monitoring & Management

Client Groups for User Access - Add Ability to Exclude Clients

PLEASE VOTE FOR THIS IDEA!!!

 

We need ability to create Client Groups for user access by specifying All Clients except clients in the exclusion list. So, user would automatically have access to all new clients added, but would not have access to the specified exclusion list.

Submitted by (@tropolis.group)

MSP Remote Monitoring & Management

Clients - Group Common Features

Some of us monitoring a customer base may have various or specific sets of service packages they offer. Usually this would entail a package having the same feature set but not every customer will have the same package. Now it's great we can apply per customer various features to push down to servers/workstations but it would be better to simplify management if we could also have multiple customers under the same 'group'. ...more »

Submitted by (@bag3ls)

MSP Remote Monitoring & Management

User Accounts - Show specific server/workstation

Sometimes a 3rd party or client will need access to a server or workstation and usually they won't need access to all servers/ws. However at the moment you can only configure a user to have access to each client group, there is no ability to limit access to specific site or a specific server/ws. If we could have this implemented it would be far easier/secure for us. to setup a login for 3rd party/client and allow them ...more »

Submitted by (@bag3ls)

MSP Remote Monitoring & Management

MAV Protection Policy Design Hinders MSP Profitability

Managing MAV Scanning Exceptions is too time-consuming because there is a 1:1 relationship between MAV Protection Policies (MAV PPs) and the Scanning Exceptions. The concept of exceptions should be separated from other settings in the MAV PPs. MAV PPs and scanning exceptions often have different scopes. For example, all workstations at a client may need to run a scheduled scan at 5:00 AM, but the Engineering workstations ...more »

Submitted by

ControlNow

Sticky Group Choices

Make my group display choices stay. Since the status views are static, and you can't see changes until the page reloads, it is annoying to have to choose the group (or custom group view) again after refreshing the view. Also, some grouping or division between groups in the multiple groups view would be nice. I will have around 15 groups and 250+ computers (and even more as time goes on) by the time I am done converting ...more »

Submitted by

MSP Remote Monitoring & Management

List software beginning with non-alphanumeric in software groups

The software licence groups in asset tracking only shows software beginning with A-Z and 0-9 meaning that software that begins with anything else is not displayed (eg. ยต) I suggest that this is changed so that software beginning with accented letters, ALT symbols, Chinese/pictorial characters and Cyrillic characters is traceable using the software licence groups in asset tracking. The software licencing feature ...more »

Submitted by

MSP Remote Monitoring & Management

Software License Groups...

Is it possible to make some predefined software license groups: Microsoft OS-platform Microsoft Office-platform Office productivity Licensed software (not freeware) Chat/VoIP software Downloaders ... fill in some other useful groups... This way it is only a matter of setting the total number of licenses and your ready. Not selecting, waiting, refreshing list, slow... This way a reseller could use this counter as an alert ...more »

Submitted by (@bleenen)