MSP Remote Monitoring & Management

Built in full disk imaging in Remote Max

I would LOVE it if we had a fully functional LOCAL disk imaging solution for Remote Max. By this I mean the ability to create a full (or incremental or differential) scheduled and manual local disk image with disaster recover and bare metal but not force it to back it up online (like the current Max backup). Also, the ability to restore individual files from the image. The customer (or us as their IT service provider) ...more »

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MSP Remote Monitoring & Management

Visual Image/Tag in ticket title "Note Added"

It would be more efficient if all engineers assigned to the same queue would directly see a visual Tag/image that a "Note is added" to a ticket, instead of being able to see this when the ticket is actually opened as is the case now. The implementation could be analogue to the “breach” tag… The “Note Added” tag could be removed for a specific engineer when that engineer has read the note, but it will remain there for ...more »

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