ConnectWise and SolarWinds DO sync endpoint quantities. The issue is that the the actual additions are left under the company in one large bucket. They are not parsed per Agreement Addition. This must be done manually by clicking the checkbox. Issues is that as machines are added and replaced, this becomes cumbersome to do manually and also there is no good way to know to actually DO this. This means, the only way ...more »
PSA Integration relies on direct, uninterrupted communication with the PSA solution. API may encounter a network time out and not retry sending the information.
Establish some kind of queuing logic much like a mail server that could queue the messages for retry.
I see that there is integration within Slack for a few competitor solutions and we would love it if MSP Manager could integrate with Slack as well.
We use RMM and MSP Manager. There seems to be a lack of configuration for the integration to MSP Manager. I would like more options of what and how tickets get created. For example, we have our site and devices in RMM to monitor and test on our own Servers and Lab. I would like the option to exclude these from creating tickets in MSP Manager.
Currently, only one Agreement per Agreement Type can be used when integrating with ConnectWise through Billing Profiles, though the functionality in CW exists to have multiple Agreements. Some reasons for the desired functionality: 1. Client with two network infrastructures used for two purposes. We have one client that has 1) their internal network and 2) a hosting network for their clients. They have different contracts ...more »
In Autotask, many of our Accounts are children of another account. The Child account may not have a Contract of its own, but instead utilizes the Parent Account's contract. We are unable to assign the Parent Account contract in N-Central mapping. Please allow us to choose the Parent Account's contracts in customer mappings.
Currently there is no way to configure the self healing function of NCentral to bill time to your PSA only if the self heal has been successful. I would love to see a method to allow NCentral implemented to bill time and change the status of a ticket if the self healing function which has been run has been successful. There is a thread about this in the PSA section of the forums. https://community.solarwindsmsp.com/Community/Forums?forumid=43&threadid=125139 ...more »
we would love to use PSA integration BUT we utilize the NOTES tab on devices very heavily and can't afford to have it flooded with the PSA notes. We'd like to see the PSA integration have it's own tab tab separate from NOTES to put it's log.
We should be able to integrate user calendars with our Messaging/Collaboration service, such as Exchange, Office365 or GMail.
The tickets are created in Connectwise with the company main contact, it should be configuration contact. Reason is that we are already able to target company main contact in the service desk workflow tasks but not the configuration contact. This would be useful when automatically contacting the end user where it has been an alert for some reason. For example. I want to send a mail to the end user automatically if ...more »
I can access Take Control (team viewer) by using a URL like this https://www.hound-dog.us/dashboard/data_processor.php?function=takecontrol_connection_url&action=connect&deviceid=###### Which works great as I can integrate this into my PSA and create live links that connect to the devices and open teamviewer directly (assuming the user is logged in to the dashboard) Now with the new MSP anywhere (which i like better ...more »
Webroot just introduced a new API called UnityAPI and looking at many of the other RMM's out there they are starting to integrate with this new API to attract businesses who use Webroot.
If your company uses Webroot or plan to do so, please vote for this and share.
Learn more here:
API documentation: https://community.webroot.com/t5/custom/page/page-id/Unity_API