We recently held a computer too long and wanted to discount a customer the labor costs of setup and delivery. We added the original labor amount and then attempted to add another expense but with a negative number (so we don't forget when it flips to quickbooks online) but it does not seem to allow negative numbers. Please add either a discounts section or allow negative numbers to be added to cost values since we can ...more »
When generating invoices for QuickBooks, the dates in the ticket time entries don't follow. That means we need to go back and forth between Service Desk and QuickBooks and manually enter all the time entry dates again in QuickBooks.
This would be a HUGE time-saver!
When going into the Create Invoices screen, by default it shows ALL tickets (Open, Closed, Hold, etc) . It's very easy to accidently invoice an Open ticket.
We would like this to come up filtered for Closed tickets by default.
When exporting invoices to QuickBooks Online, it would be helpful for Service Desk to store the QB Invoice number so we can look back and see what QB invoice a ticket was tied to.
It is becoming more difficult to keep track of invoices when they are transferred to quickbooks for the service desk. My staff is having to keep manual notes on which invoice is transferred so they don't get missed when sending them to clients. It only makes sense to flag these to either print or email later in quickbooks when transferring the data.
1. Adding criteria to SLA to choose 'contract' customers 2. Option of adding more than one attachment to new tickets and responses 3. More text formatting options including highlighting, colours, etc. Response windows are still clunky and freeze 4. When closing a ticket, the opinion to print the invoice there and then 5. When viewing old tickets under the 'customer' to see the ticket close dates 6. When time tracking, ...more »
When I'm calculating billing for backup I have to "do the math" to figure what quantity is being billed for backup on the monthly invoice so I can in turn properly charge my customers on their invoice. This is not too difficult at .50 per GB (multiply charge by 2) but as I add more customers and get to a discount level this will be more difficult.