Mail Assure

Periodic User Report Data Added to Email Scout Reports

Would it be possible to add the data from the Periodic User Report .pdfs to the Email Scout Report? The data that I would like to be added would be the data that displays total spam, total not spam messages received, total viruses received, total messages received, how many messages were handled by Mail Assure, as well as information such as "Mail Filtering checks each incoming message against a database of over 130,000 ...more »

Submitted by (@john.cottier)

Voting

2 votes

Mail Assure

Disable Train Spam for end user reports in SolarWinds Mail Assur

Would like the ability to disable Train Spam for certain end users. Do not wish them to have the ability to train spam from their daily reports and release emails. This can cause issues if a end user trains spam that is legitimate spam the filters will start to not look for that.

Submitted by (@patrick.modarelli)

Mail Assure

Send Email Scout Report to all domain users

I know you can create a ESR via Log Search (preview) and then send it out daily to a recipient and I know you can configure Automatic ESR's through Domain Settings. What I would like to see is that we have the ability to customize a log search preview and then create a ESR off that search as we can currently do but instead of sending it to one recipient configure it to send to ALL recipients. Add an option under Email ...more »

Submitted by (@patrick.modarelli)

Voting

5 votes

Mail Assure

Reset password for all users for a domain

Would like to see the ability to reset user password for Mail Assure control panel in bulk rather then having to do it individually. I know users can reset their own password but for admin sake I would like to see the ability to reset passwords in bulk for an entire domain like we could in MSP Mail - WebAdmin authentication settings.

Submitted by (@patrick.modarelli)

Voting

4 votes

MSP Service Desk

ServiceDesk Mailaddress

When sending an Email out of ServiceDesk Backend the "from" address is correctly displayed (e.g. "support@xxxxx.maxdesk.com")

When somebody replies to this mail the "to" address is a combination of the tracking-key and ticket-ID followed by "@xxxx.maxdesk.com. This should be the original address from which the mail was sent. Right now it confuses the customer.

Submitted by (@alsomax)