Would it be possible to add the data from the Periodic User Report .pdfs to the Email Scout Report? The data that I would like to be added would be the data that displays total spam, total not spam messages received, total viruses received, total messages received, how many messages were handled by Mail Assure, as well as information such as "Mail Filtering checks each incoming message against a database of over 130,000 ...more »
Within MSP Mail you could see the total amount of outbound mail sent via a report. In Mail assure I do not see something like this. It would be good to have with the default rate limiting of 30 messages an hour to know if we need to adjust our settings accordingly.
The current Microsoft Outlook add-on offered from SpamExperts is not working. Says it is not a valid add-on. Can you please update this add-on and provide further support.
Would like the ability to disable Train Spam for certain end users. Do not wish them to have the ability to train spam from their daily reports and release emails. This can cause issues if a end user trains spam that is legitimate spam the filters will start to not look for that.
Would like to see the ability to configure the quarantine threshold per user. Right now you can only set it per domain but in MSP Mail we had the ability to configure individual user settings for quarantine threshold.
I know you can create a ESR via Log Search (preview) and then send it out daily to a recipient and I know you can configure Automatic ESR's through Domain Settings. What I would like to see is that we have the ability to customize a log search preview and then create a ESR off that search as we can currently do but instead of sending it to one recipient configure it to send to ALL recipients. Add an option under Email ...more »
Would like to see the ability to reset user password for Mail Assure control panel in bulk rather then having to do it individually. I know users can reset their own password but for admin sake I would like to see the ability to reset passwords in bulk for an entire domain like we could in MSP Mail - WebAdmin authentication settings.
As previously in MSP Mail, users would like the ability to be able to hide definitive spam over a certain threshold and therefore, exclude it from the periodic user report
Allow an existing web interface email user to also be the domain user within Mail Assure, currently, the domain user needs to be unique and an existing email user cannot be assigned this role with additional privileges.
When mobile App is installed, the option send email when respond a ticket is not set as default, please make this default. That causes a lot of problems since the most customers uses the email on day to day basis.
Please allow us to change this address somewhere in the dahsboards. Currently the sent from address always is the one of the distributor, no matter what.
This is a pretty serious issue considering things like branding that allow companies to label it "as their own".
When sending an Email out of ServiceDesk Backend the "from" address is correctly displayed (e.g. "firstname.lastname@example.org")
When somebody replies to this mail the "to" address is a combination of the tracking-key and ticket-ID followed by "@xxxx.maxdesk.com. This should be the original address from which the mail was sent. Right now it confuses the customer.