I think that the indexing system in Mail Assure needs an upgrade because the way it works now is extremely slow and we need to keep the page open during all the process. This process should be done just once and for all messages so we can finally work with this tool. At least it should run in background without the need to keep the page open and has an index status bar to show the progress. Considering that we need the ...more »
It would be very handy to get an option to mark mails an releasing them.
An example would be to do it with boxes so you can mark every mail per clicking the box and then get an option for all marked.
"Select all" would also be appreciated.
Selecting the option for every single mail is taking way too much time.
Would like the ability to add/inject text or images into emails as they pass through the MailAssure filter. Would like to be able to configure this for any email from an external email address.
It would be nice to have a "notifications" section of the MailAssure UI, where all notifications are grouped together. As part of this, being able to control specific notifications (such as a quarantine report) and specify which emails the reports and notifications are going to there (if we want notifications to go to a different email address than the user's email) for finer control over what notifications are sent.
Looking to be able to convert the ISO two-letter country code in an Email Scout Report to the full country name.
Users carry out actions by clicking in their quarantine reports (for example they click on "Release and Train" for a particular email). When looking in API calls history on the Mail Assure console, the username listed is "Internal" and the Client IP is blank. It would be much better if the username reflected the quarantine report that did the action (e.g. quarantine report for firstname.lastname@example.org means that Username = ...more »
Some mail servers are having trouble connecting to Mail Assure via IPv6 due to a connection point not supporting IPv6, and so the sending mail server may, in some cases, need to create a provision to default to IPv4 in order to send mail successfully.
In the same vein as the region-specific mail servers, can servers be provided that exclusively support IPV4, that domains can opt in to use to avoid this issue?
Looking to be able to export a list of all currently-filtered mailboxes with an API call.
When receiving Email Scout Reports, the client wants the email users to have to authenticate using their email user passwords when viewing the content of the message. This is in case the messages are false positives that contain confidential information to stop unauthorized access to these messages.
When a user sets up two-factor authentication in Mail Assure, there is no recovery code given after finishing setup. When logging into Mail Assure, there is no prompt for a recovery code, and nowhere to put in a recovery code in case a user encounters issues with 2FA. After a user sets up 2FA for their login, they have a button which provides them with Backup Codes in case they encounter issues with 2FA (this provides ...more »
Hello, We migrated from MaxMail and we informed customers that if there mail server ever went offline they could log in to their control panel in MaxMail and still send and receive emails. It looked as though the same was true in Mail Assure. However their is a difference in the Mail Assure process that I think you should address. Under Manage email users we have set up the LDAP authentication for each of our clients. ...more »
In the MSP Mail platform, users were allowed to specify enforcing TLS, enforcing TLS if possible, and not requiring it. These options are not available within the Mail Assure Platform. It would be nice to see these options within the Mail Assure platform and grant control over how certain domains process emails and handle TLS directly. Opportunistic on all the time is nice, but in certain scenario's, namely where a ...more »
Extend Spam Quarantine Holding time to 21 days currently it's only 10 days.
Requesting on behalf of:
Name: Andrew Howse
Account Name: APH Systemcare Ltd
Currently there is no notification for bulkailing.
If outgoing mails are blocked / postponed to outgoing quarantine, somebody / the reseller / an email address should get a notification about this..
We were surprised to find that the number of mailboxes we got invoiced for was way higher that the mailboxes set up in Mail Assure. It turns out that if you enable "Filter by default" on a domain. It filters all incoming email addresses, not just the mailboxes defined in Mail Assure Therefore, unless you have added all mailboxes for a domain to Mil Assure, you don't know how many SolarWinds will be billing you for until ...more »