Mail Assure

API calls history Username is "internal" for report actions

Users carry out actions by clicking in their quarantine reports (for example they click on "Release and Train" for a particular email). When looking in API calls history on the Mail Assure console, the username listed is "Internal" and the Client IP is blank. It would be much better if the username reflected the quarantine report that did the action (e.g. quarantine report for user@company.com means that Username = ...more »

Submitted by (@ivanke)

Mail Assure

Provision of Mail Servers which only use IPv4

Some mail servers are having trouble connecting to Mail Assure via IPv6 due to a connection point not supporting IPv6, and so the sending mail server may, in some cases, need to create a provision to default to IPv4 in order to send mail successfully.

 

In the same vein as the region-specific mail servers, can servers be provided that exclusively support IPV4, that domains can opt in to use to avoid this issue?

Submitted by (@nathan.bennett)

Voting

3 votes

Mail Assure

Edit Email Scout Reports without having to delete current ones

When changing or adding times for the email scout reports, users currently have to remove all existing instances of the reports and then allow the next scheduled time to run before these appear in the list.

 

Would like to be able to change or add a time without having to remove the existing ones.

Submitted by (@catriona.bowen)

Voting

2 votes

Mail Assure

When receiving Email Scout reports want user to authenticate

When receiving Email Scout Reports, the client wants the email users to have to authenticate using their email user passwords when viewing the content of the message. This is in case the messages are false positives that contain confidential information to stop unauthorized access to these messages.

Submitted by (@catriona.bowen)

Voting

7 votes

Mail Assure

Backup Code Prompt When Setting Up 2FA

When a user sets up two-factor authentication in Mail Assure, there is no recovery code given after finishing setup. When logging into Mail Assure, there is no prompt for a recovery code, and nowhere to put in a recovery code in case a user encounters issues with 2FA. After a user sets up 2FA for their login, they have a button which provides them with Backup Codes in case they encounter issues with 2FA (this provides ...more »

Submitted by (@john.cottier)

Voting

2 votes

Mail Assure

Retain LDAP settings & use saved passwords

Hello, We migrated from MaxMail and we informed customers that if there mail server ever went offline they could log in to their control panel in MaxMail and still send and receive emails. It looked as though the same was true in Mail Assure. However their is a difference in the Mail Assure process that I think you should address. Under Manage email users we have set up the LDAP authentication for each of our clients. ...more »

Submitted by (@tony001)

Voting

4 votes

Mail Assure

TLS Settings available within the Dashboard

In the MSP Mail platform, users were allowed to specify enforcing TLS, enforcing TLS if possible, and not requiring it. These options are not available within the Mail Assure Platform. It would be nice to see these options within the Mail Assure platform and grant control over how certain domains process emails and handle TLS directly. Opportunistic on all the time is nice, but in certain scenario's, namely where a ...more »

Submitted by (@rdowdy)

Voting

7 votes

Mail Assure

Change the way that "Filter by default" works

We were surprised to find that the number of mailboxes we got invoiced for was way higher that the mailboxes set up in Mail Assure. It turns out that if you enable "Filter by default" on a domain. It filters all incoming email addresses, not just the mailboxes defined in Mail Assure Therefore, unless you have added all mailboxes for a domain to Mil Assure, you don't know how many SolarWinds will be billing you for until ...more »

Submitted by (@alan.blair)