When a user sets up two-factor authentication in Mail Assure, there is no recovery code given after finishing setup. When logging into Mail Assure, there is no prompt for a recovery code, and nowhere to put in a recovery code in case a user encounters issues with 2FA. After a user sets up 2FA for their login, they have a button which provides them with Backup Codes in case they encounter issues with 2FA (this provides ...more »
Hello, We migrated from MaxMail and we informed customers that if there mail server ever went offline they could log in to their control panel in MaxMail and still send and receive emails. It looked as though the same was true in Mail Assure. However their is a difference in the Mail Assure process that I think you should address. Under Manage email users we have set up the LDAP authentication for each of our clients. ...more »
In the MSP Mail platform, users were allowed to specify enforcing TLS, enforcing TLS if possible, and not requiring it. These options are not available within the Mail Assure Platform. It would be nice to see these options within the Mail Assure platform and grant control over how certain domains process emails and handle TLS directly. Opportunistic on all the time is nice, but in certain scenario's, namely where a ...more »
Extend Spam Quarantine Holding time to 21 days currently it's only 10 days.
Requesting on behalf of:
Name: Andrew Howse
Account Name: APH Systemcare Ltd
Currently there is no notification for bulkailing.
If outgoing mails are blocked / postponed to outgoing quarantine, somebody / the reseller / an email address should get a notification about this..
We were surprised to find that the number of mailboxes we got invoiced for was way higher that the mailboxes set up in Mail Assure. It turns out that if you enable "Filter by default" on a domain. It filters all incoming email addresses, not just the mailboxes defined in Mail Assure Therefore, unless you have added all mailboxes for a domain to Mil Assure, you don't know how many SolarWinds will be billing you for until ...more »
Give the ability to adjust the column width of the Spam Quarantine, and Incoming/Outgoing Search Logs, or the ability to minimize the menu bar on the left to give more space to these columns so it is easier to read the information in these logs.
Need a way to view all admin activity (add, change, deletes) in Mail Assure, either at the global admin level for all domains and/or at the domain admin level for a specific domain. I just had a situation where all the scheduled periodic reports for users in a specific domain had been flipped to "disable". Knowing when and who did it would have prevented finger pointing.
As previously in MSP Mail, users would like the ability to be able to hide definitive spam over a certain threshold and therefore, exclude it from the periodic user report
Currently it is not possible to create rules for global or default filtering in Mail Assure, only on domain level.
This means that if an MSP would like to add a search criteria to a blacklist or whitelist, they have to do it for each domain, which will be time consuming for MSPs with tens or hundreds of customers in Mail Assure.