MSP Remote Monitoring & Management

Managed Online Backup Check Failures

Would be nice to have a little more control on when the workstation backup checks fail in the dashboard. 90% of the time the backup check has failed because the computer wasn't on the day before, or the backup was still seeding, or the user booted their PC after the daily safety check time.

For workstations it would be nice to be alerted only if a successful backup hasn't completed in, say , 3 or 4 days.

Submitted by (@dr.wormhole)

MSP Remote Monitoring & Management

More MAV Bitdefender quarantine options

Some other options on the Bitdefender quarantine tab would be helpful. 1. I'd like to see an option to release from quarantine without adding a whitelist entry. In practice, Bitdefender seems to suffer from false positives pretty often. I would like to trigger a definition update, then release the quarantined files (without whitelisting) to see if the newer definitions will fix the problem. The policy whitelists get ...more »

Submitted by (@devincampbell)

MSP Backup & Recovery

Missing client / site Info in Backup Mails

B&R - add client/site/device to subject Hey there, currently when you enable backup reports for Managed Online Backup / Backup & Recovery, you get mails which return machine and device name, which is info that you cannot work with, considering there are many similar devices with a similar name. It would be easier to identify and assign the report to a device in your dashboard if you received info from which device (client/site/device) ...more »

Submitted by (@agenda2020)

MSP N-central

MSP Backup - Dashboard and Configuration

1) Would like the ability in N-Central to Manage the client backup directly from the All Devices View and in the client. 2) Would like the ability to see all backup user in N-Central under a dedicated view (same thing as backup.management for all customers) even ones not using essentials/pro licenses. 3)Under client tools - File System. I would like a onetime backup now option for individual files and folders with a ...more »

Submitted by (@fortastor)

MSP N-central

Implement a way to deal with missed scans.

We have some clients that have a lot of tablets or laptops that are somewhat infrequently used. Despite our attempts at running multiple quick scans a day, including some during business hours, these devices are frequently not on during the time of the scheduled task. It appears that there used to be a command line scanner in BitDefender. I opened a ticket with N-central support and was told that the only way to do a ...more »

Submitted by (@darrin)

Voting

14 votes

MSP Remote Monitoring & Management

Monitoring Active Jobs more easily (e.g MAV scans, Backups)

With the addition of features over the last few years, there's now a number of potential jobs that could be running on a server or workstation, some of these jobs are: - backups - antivirus scanning - patch management installation Currently, if we want to see if any of these jobs are running it would require someone to go to the machine in question and view the relevant south pane tab. This is very time consuming, say ...more »

Submitted by (@bag3ls)