MSP N-central

Submitted by (@achapman)

Critical Action Reporting (AKA: tech did what?)

There's certain actions within NCentral (file exclusions from MSP backup, disabling AVD, perhaps out of window maintenance, etc) that should, in and of themselves, generate an alert that is sent to a pre-defined party (such as service/account manager). If a tech is accidentally excluding files from backup (see MSP failures) there should be immediate oversight, not someone reviewing historical logs six months later when ...more »

MSP N-central

Submitted by (@sammyinfiniteit)

Managing Windows Feature source files

The concern for this feature is such: I tried to add a windows feature "XPS VIewer" to windows 10 1803, I couldnt find the feature available anywhere in the settings, do i used "dism /online /add-capability /capabilityname:XPS.Viewer~~~~" on a Nable controlled device, DISM said "Source files not found." ive seen this before with our old WSUS server. I tried using the GPO to specify using microsofts servers to download ...more »

MSP Remote Monitoring & Management

Submitted by (@zeroskill)

Microsoft Security Only patch toggle

Patch Management Feature Policies do not have an option in the Approval Policy section under Microsoft to allow Security Only Cumulative patches to be installed instead of full feature patches. There should be a toggle (checkbox) that will allow you to enable Security Only to Approve those and Ignore full featured, and unchecked should allow the full feature patches to be Approved and Ignore the Security Only patches. ...more »

MSP N-central

Submitted by (@justinmohawk)

Intel vPro in N-Central

Intel Active Management Technology (ATM) enables IT managers to discover, repair, and help protect networked computing assets. Intel vPro is the management platform built into Intel processors and other hardware that allows companies to manage their desktops and laptops out-of-band (OOB). That means the computers can be managed no matter if the computer in on or off, and even if the operating system has failed or there ...more »

MSP Remote Monitoring & Management

Submitted by (@howard.carlin)

Mac inclusion in Client Executive Summary Reports

With the advent of Mac agent v3 and the unification of all MSP features under a single pane of glass, I was hoping that the Client Executive Summary report would get an upgrade. Currently, Macs do not report if the managed patch task is installed/scheduled, nor if it has run recently (or if devices are fully up-to-date). This makes the Client report for Mac environments almost effectively useless, since the numbers are ...more »

MSP Remote Monitoring & Management

Submitted by (@sohilm)

Patch Management - Installation Schedule

Patch Management - Installation Schedule Upgrade is big setback Recently, Patch Mangaement Schedule has been re-vamped to deploy patches on a global schedule. Deploying patches to multiple clients on their schedule is a key aspect of Customer Service. Setting up a single Patch Management across all clients is not how to do business; although it is simpler. Ideally, Patch Management Schedule should be customized for each ...more »

MSP N-central

Submitted by (@cwt413)

Automatic Approvals should handle blank Product Fields

Solarwinds case #01111236 With the addition of Patch Status v2 I have discovered lots of patches that were never automatically approved by automatic approval rules. Some are very important such as update rollups. Support explained it is because the Product Field is blank as this is what Microsoft's Windows Update agent is providing. WSUS has no problem handling these things, and N-able should be able to handle it ...more »

MSP N-central

Submitted by (@rmutzel)

Patch If Missed Maintenance Window

It would be very helpful if a machine missed the normal scheduled patch installation window we would have the option to patch the next time the agent came online. Something similar is available in the settings for 'next boot' however if the machine is simply hibernating or in a low power state it will not trigger this event.

MSP N-central

Submitted by (@aaron.martinez)

Patch Deployment Status - View progress in real time.

It would be great if we can actively view status of patch deployments. As it stands you create a schedule but have no ability to view it's current progress. I'd like to be able to view which updates are still being installed, which ones have finished, if any are currently hung. Their is no way for me to tell if or when patch deployment has finished, all I can do is cross my fingers and wait out the scheduled window, Reboot ...more »