MSP Remote Monitoring & Management

More MAV Bitdefender quarantine options

Some other options on the Bitdefender quarantine tab would be helpful. 1. I'd like to see an option to release from quarantine without adding a whitelist entry. In practice, Bitdefender seems to suffer from false positives pretty often. I would like to trigger a definition update, then release the quarantined files (without whitelisting) to see if the newer definitions will fix the problem. The policy whitelists get ...more »

Submitted by (@devincampbell)

MSP Remote Monitoring & Management

Pause MAV Bitdefender as Client

So we have the option to enable dashboard access to our clients via edit client in the "view-only" mode.

This offers the options to use take control and Backup & Recovery already and we would appreciate the option to allow them to pause the Managed Antivirus - Bitdefender on their devices which is required to install certain software.

Submitted by (@mstein)

MSP Remote Monitoring & Management

MAV - Bitdefender - won't run scans in low priority, high CPU

MAV (BD engine) uses way to much CPU power, especially on laptops where it eats battery like crazy. On my laptop (a relatively fast i7 with an SSD) it sucks down 50 to 70% CPU during scans, (which always run at normal priority even though it is set to run at low. This needs to be dealt with. BD might be a better engine than Vipre, but the MAV implementation is way to demanding to be usable on most computers. 1)Fix ...more »

Submitted by (@tsherr)

MSP Remote Monitoring & Management

Make MAV 'well behaved'

I've always tried to teach my kids to be well behaved by putting their toys away, not leaving a mess, and cleaning up after themselves. If only Managed AntiVirus had learned that lesson as well. There seems to be an inordinate number of directories, files, and registry entries accumulating the longer MAV is installed. Add to this leftovers from the old Vipre installations and other unique directories created by the ...more »

Submitted by (@neotech)

MSP Remote Monitoring & Management

MAV BitDefender can't stop scan, high resource usage



For MAV BitDefender, when will customers be able to cancel the scan locally from their workstation? There's not even a policy option to do enable this functionality.


Also, even in "low priority", we have seen scans ramp up CPU and disk usage to the point where customers notice. "Low priority" should mean "Low priority", not "Normal priority".


Thanks in advance,

Isaac Grover

Submitted by (@isaacgrover)

MSP Remote Monitoring & Management

Reports displaying which MAV and Webprotection policy is used

Currently there is no options to either create a report or look at the RMM dashboard to easily see who is on what policy for MAV or web protection. This can be a problem when one machine has had a policy manually set and the rest of the site is using a different policy. Currently the only way to check this, is by opening each machine one at a time to see what policy has been applied. It would be helpful if reports can ...more »

Submitted by (@stephen)


18 votes

MSP Remote Monitoring & Management

Antivirus Dashboard

It would be nice to be able to open a pane like the north pane and see all or a select group of computers and what type of scan issues were found and be able to take action. Action should include allowing at the desktop level if possible so we do not have to have create a template for single exceptions. The pane should have alerts for out of date definition, last date full and quick scan, virus detected, malware detected ...more »

Submitted by (@steven)

MSP Remote Monitoring & Management

Set MAV to update immediately (or shortly after starting)

For some reason MAV (both Vipre and BD) seems to take 20 to 40 minutes to update when a computer is turned on, so we keep getting calls from clients concerned that their "AV is out of date". Surely there should be a way to check the update immediately on startup (or at least within the first five minutes thereafter).

Submitted by (@tsherr)