When a new ticket gets created via an RMM outage it should be able to be handled separately from general ticket creation. These need to be assignable to specific users to get notifications. Currently there is no way to differentiate the ticket source and route the notifications differently. WE had to turn off all RMM ticket creation for now because, while we want to be notified of a client generated ticket, those users ...more »
It would be great to be able to configure the availability of restorable sources.
A reseller wants the end-users to be able to restore files and folders only,
although systemstate and some possible network shares are selected aswell.
In some cases we may want to set the maximum allowed number of Workstations and Servers for a Client. If an agent is installed into one of the Client's sites that would result in the max. being exceeded, then the device should not be added to the dashboard and the install should return an appropriate error message. We should be able to set the max. allowed via the API and the add/edit Client Dashboard GUI. If left ...more »
On MAX Backup, I'd like to get an e-mail alert if the client reach a defined threshold, as an example if my client reaches 10.1GB and I sat up a threshold at 10GB, I'd get an e-mail.
I've seen that it's possible on MOB by adding dashboard checks...
Under Settings > PSA Integration > Configure, the name format is lacking. It would be more helpful if it could include additional failure information. Such examples where this would be most useful: Company - DC01 - Managed Antivirus - 2 items in Quarantine Company - EXCHANGE - Windows Service Check - Transport Service - 7 Consecutive Failures Company - DC01 - Failed Login Check - 8700 Failed Logins Adding this additional ...more »
I would like the ability to differentiate between Internal and External Private IP's when setting up or configuring a Web Protection policy.
Currently MAX Backup can push backup stats to Autotask and ConnectWise. Please add this same capability for Managed Online Backup in MAX RemoteManagement.
Currently when using the Virtual Drive Tool the default letter is set to B: or it looks in the Bios which is the first available letter that can be used for this feature. It would be nice if it is possible to decide during the setup of this tool which letter my Virtual Drive should be mapped.
the "Standard" template in "user auth role", show on top of dashboard the button "Community", but this is in conflict with branded dashboard,
please, remove it or leave administrator the ability to decide whether to remove it from the template.
Please Re-Implement the Option to show / look at ALL QUEUES for all Tickets in Servicedesk.
I have no idea why Ticket loss is no issue for you.
Would like for the end-user have ability to request a whitelist or whitelist a blocked website themselves. This can be done by clicking on a "Proceed Anyway" button, submitting a built-in whitelist request form, or bypass by entering their dashboard credentials. A check box could be available indicating "I understand this website was being blocked for my protection and wish to proceed anyway."
please add an alert function if the device is abroad and transfering data. Many end customers would like to get alerted in those cases, that's why this function should have the possibility to send and email/sms to the end customer, too.