Adding devices to MDM is usually a simple process, however, in cases where there are issues getting a device to register properly within the system (or, for instance, update owner information within MDM once registered), it is a very painful / laborious process to determine WHY that is happening and troubleshoot. The reason? Evidently there is no logging from the MDM app that is enabled/done by default, so it requires ...more »
Samsung DeX on tablets does not allow Take Control to be opened full screen. Can you modify the manifest and runtime to support FHD?
I would if possible the ability to search by user / email in the registration of a new ticket for mobile as it is possible in the online version. Especially in the field you hardly remember the customer email.
Right now you are only able to open up one take control session at a time in the iOS app. You should be able to open up multiple remote sessions and switch back and fourth between them
Submit and cancel buttons get obstructed by either the software keyboard or the autocomplete row when using a keyboard. You have to dismiss the keyboard to choose the option, causing an extra unnecessary step. It should either be pinned to the top of the keyboard so it is never blocked by the keyboard. It might also be even better to map single/double tap to opening the selected customer.
Split Screen and slide over have been features of iOS since iOS 9. I am here on an iPad on iOS 12 and MSP manager app not only doesn't support those features, but doesn't even support landscape orientation for use with a keyboard. This features makes the app unusable on iPad.
The N-Central web interface should be updated to support mobile web browsers. As someone who works on iOS on occasion the N-Central mobile app doesn't cut it. I can load the web page, but I cannot navigate lower than the System level. Practical Use Cases for this: Running scripts and automation tasks that aren't the built in ones that the N-Central App Supports Sending/Copying a download link for Agents/Probes/Antivirus ...more »
One of the key features the current MDM is missing, is the ability to configure data usage threasholds, and send an alert when the threashold is met.
It would be nice if Mobile devices would be present in the Asset Tracking Viewer. Not only would it be possible to find for instance all Android 7 devices but also custom fields could be used to enter fields like end of subscription date etc.
MDM Location would be so much better with breadcrumbs of where that mobile has been. (CUSTOMER REQUEST)
We need to be able to install custom certificates to mobile devices.
When mobile App is installed, the option send email when respond a ticket is not set as default, please make this default. That causes a lot of problems since the most customers uses the email on day to day basis.
We would like to translate the Mobile device management e-mail template, and save them for future use, , Client specific would be preferred
We use Teamviewer to remote to computers and servers. There is also a teamviewer app for mobile devices. It would be extremely beneficial if this teamviewer option were made available for the mobile devices on Max Remote Management. I have to use a separate system JUST to remote to my mobiles because I can not use your version and the other version interchangeably . Please add the option for the mobile devices to utilize ...more »
Be able to view site details, users and notes section from the mobile app