MSP Remote Monitoring & Management

Submitted by (@cpeele)

Teamviewer for Mobile

We use Teamviewer to remote to computers and servers. There is also a teamviewer app for mobile devices. It would be extremely beneficial if this teamviewer option were made available for the mobile devices on Max Remote Management. I have to use a separate system JUST to remote to my mobiles because I can not use your version and the other version interchangeably . Please add the option for the mobile devices to utilize ...more »

MSP Service Desk

Submitted by (@jfour00)

Add Knowledge Base to the Mobile App

The Knowledge base is an excellent resource for techs on the go. It is searchable for tickets, articles and assets and allows file attachments. The ability to look up anything from admin passwords to how-to documentation should be at a tech's fingertips. The knowledge base is a vital resource that should be a prominent part of the Max Service Desk mobile app.

MSP Remote Monitoring & Management

Submitted by (@johnpeterson)

Mobile Device Management - SMS context and Template

When Mobile Devices are provisioned, and the option to send an SMS is ticked, the SMS that is sent is in English and has no context around what the SMS is used for and where it came from. With the current state of security, specifically with Crypto viruses, having a link that is redirecting to a website, with no indication where the link goes and no indication of what the link is used for is not good practice. We would ...more »