One of the key features the current MDM is missing, is the ability to configure data usage threasholds, and send an alert when the threashold is met.
It would be nice if Mobile devices would be present in the Asset Tracking Viewer. Not only would it be possible to find for instance all Android 7 devices but also custom fields could be used to enter fields like end of subscription date etc.
MDM Location would be so much better with breadcrumbs of where that mobile has been. (CUSTOMER REQUEST)
We need to be able to install custom certificates to mobile devices.
When mobile App is installed, the option send email when respond a ticket is not set as default, please make this default. That causes a lot of problems since the most customers uses the email on day to day basis.
We would like to translate the Mobile device management e-mail template, and save them for future use, , Client specific would be preferred
We use Teamviewer to remote to computers and servers. There is also a teamviewer app for mobile devices. It would be extremely beneficial if this teamviewer option were made available for the mobile devices on Max Remote Management. I have to use a separate system JUST to remote to my mobiles because I can not use your version and the other version interchangeably . Please add the option for the mobile devices to utilize ...more »
Be able to view site details, users and notes section from the mobile app
The Knowledge base is an excellent resource for techs on the go. It is searchable for tickets, articles and assets and allows file attachments. The ability to look up anything from admin passwords to how-to documentation should be at a tech's fingertips. The knowledge base is a vital resource that should be a prominent part of the Max Service Desk mobile app.
We need to ability to track, bill, and report on mileage in Service Desk. We have the ability to track/ add mileage in the app but we are unable to do anything more with it.
When Mobile Devices are provisioned, and the option to send an SMS is ticked, the SMS that is sent is in English and has no context around what the SMS is used for and where it came from. With the current state of security, specifically with Crypto viruses, having a link that is redirecting to a website, with no indication where the link goes and no indication of what the link is used for is not good practice. We would ...more »
MAX Service Desk Mobile app