MSP N-central

Submitted by (@billybobjoe)

Auto Device Class Mapping - new sites

When onboarding new a client we discovered that all the devices were set in inactive by Ncentral. This happened because the devices were not being exported to our PSA after the initial export. After looking with support, the new clients are not added to the device class mapping for new customers/sites by defaultšŸ˜­ . This check box area is found all over Ncentral but in literally all other instances, checking the box at ...more »

MSP N-central

Submitted by (@allen50)

Take Control Last Heartbeat

When Take Control has not checked in and you hover over the remote control button, it displays:

 

A Take Control heartbeat has not been received from this device. The latest heartbeat expired ###### seconds ago.

 

It's fairly useless when that number is anything considerably high. It'd be nice if it automatically switched it to minutes or hours after certain time thresholds are passed.

MSP N-central

Submitted by (@fortastor)

Auto enrolment via AzureAD Joined Machines

Alternative to InTune Features we need. Auto enrolment via AzureAD Joined Machines Here is a link to Microsoft's way https://docs.microsoft.com/en-us/intune/windows-enroll Serverless (Probe less) option for machine management. They have people traveling on and off campus and will need access to support and control the devices anywhere (Securely). Serverless AV management, updates, deployment, reporting and controls. ...more »

MSP Backup & Recovery

Submitted by (@lloydcarroll)

MSP Backup should Compete with Carbonite

MSP Backup needs to add a few more features and lower their cost to us. Resellers are being charged more than what Carbonite is charging their customers with all of the same features except Carbonite users aren't limited in Backup Agent installs. They can install on one server and unlimited desktops for the same costs to share 500GB ($50/month) and add storage at $50/month for 500GB. Carbonite Users can see backup status ...more »

Solarwinds Take Control

Submitted by (@jcorona)

Pre-filled data for "Request Assistance" live chat.

There is no way to currently pre-fill data for the "Request Assistance" form that a client needs to fill out for Name, Customer # and Email. The data for these fields is entered in by our support department when we are adding the agent to their computers so that they show up under "My Computers" in SolarWinds N-Able MSP Anywhere. It is logical that there would be a way for the agent to pre-fill this data based on what ...more »

MSP Remote Monitoring & Management

Submitted by (@cavramoussis)

Notify user when remote session is closed

At this time, in MSP Anywhere or MSP Connect, there is not a feature that notifies the remote user that the technician has disconnected from the computer, although there is feature that do the opposite . The users complaint that they dont have a notification that we disconnected from their computer once we close the session. Suggest to add a feature so users are notified at the end of the session that we have disconnected ...more »

MSP Remote Monitoring & Management

Submitted by (@christoph)

Check Clearing - more granular permissions needed

The permissing "Monitoring & Management -> 24x7 & Daily Safety Checks -> Usage" controles wether a user can clear checks or not. It would be very handy, to have a more granular permisson regarding it. I want to prohibit "Keep check cleared until it passes", only the other options should be allowed ("Keep check cleared until next time it runs", "Keep check cleared until (date|time)")