MSP Backup needs to add a few more features and lower their cost to us. Resellers are being charged more than what Carbonite is charging their customers with all of the same features except Carbonite users aren't limited in Backup Agent installs. They can install on one server and unlimited desktops for the same costs to share 500GB ($50/month) and add storage at $50/month for 500GB. Carbonite Users can see backup status ...more »
I was wondering that I can get ad user information but not ad computer information through the automation manager. I like to build a script which gets ad computer with inactivity with more than 90 days to find not disabled computer accounts.
Please add the Citrix Receiver to the 3rd party patch management as as already the the other MSP Patch Manager product.
We would like to create a problem ticket in MSP Manager. Now each ticket shows up as its own, creating a mess inside the Ticket View.
We would like to select multiple tickets and then connect them to a problem. Fill in priority, users to notify, status, response and subject.
This is unsupported in MSP Anywhere, it's a Teamviwer oprtion.
This is unwanted, we need this back. to support PC of users that are not onsite,
There is no way to currently pre-fill data for the "Request Assistance" form that a client needs to fill out for Name, Customer # and Email. The data for these fields is entered in by our support department when we are adding the agent to their computers so that they show up under "My Computers" in SolarWinds N-Able MSP Anywhere. It is logical that there would be a way for the agent to pre-fill this data based on what ...more »
At this time, in MSP Anywhere or MSP Connect, there is not a feature that notifies the remote user that the technician has disconnected from the computer, although there is feature that do the opposite . The users complaint that they dont have a notification that we disconnected from their computer once we close the session. Suggest to add a feature so users are notified at the end of the session that we have disconnected ...more »
Much like competing remote control options, allow use of a built in video driver.
This would mitigate issues with G200 type video cards and performance
The permissing "Monitoring & Management -> 24x7 & Daily Safety Checks -> Usage" controles wether a user can clear checks or not. It would be very handy, to have a more granular permisson regarding it. I want to prohibit "Keep check cleared until it passes", only the other options should be allowed ("Keep check cleared until next time it runs", "Keep check cleared until (date|time)")
Enhancement requests for MSP Connect
- Ability to schedule updates to the software through Maintenance Windows
- Ability to use 'Upgrade Now' functionality
- Ability to cache the download on the probe rather then all computers downloading from the internet. Or some kind of Update Server like with AVD.
This functionality is important in areas with limited internet access or metered connections.
Found a problem with MSP take control
The copy and paste doesn’t work copying info from my laptop to a client’s machines – I have to click on ‘interaction’ and then get clipboard all time, a right pain
The tickets are created in Connectwise with the company main contact, it should be configuration contact. Reason is that we are already able to target company main contact in the service desk workflow tasks but not the configuration contact. This would be useful when automatically contacting the end user where it has been an alert for some reason. For example. I want to send a mail to the end user automatically if ...more »