MSP Backup & Recovery

MSP Backup should Compete with Carbonite

MSP Backup needs to add a few more features and lower their cost to us. Resellers are being charged more than what Carbonite is charging their customers with all of the same features except Carbonite users aren't limited in Backup Agent installs. They can install on one server and unlimited desktops for the same costs to share 500GB ($50/month) and add storage at $50/month for 500GB. Carbonite Users can see backup status ...more »

Submitted by (@lloydcarroll)

MSP Anywhere

Pre-filled data for "Request Assistance" live chat.

There is no way to currently pre-fill data for the "Request Assistance" form that a client needs to fill out for Name, Customer # and Email. The data for these fields is entered in by our support department when we are adding the agent to their computers so that they show up under "My Computers" in SolarWinds N-Able MSP Anywhere. It is logical that there would be a way for the agent to pre-fill this data based on what ...more »

Submitted by (@jcorona)

MSP Remote Monitoring & Management

Notify user when remote session is closed

At this time, in MSP Anywhere or MSP Connect, there is not a feature that notifies the remote user that the technician has disconnected from the computer, although there is feature that do the opposite . The users complaint that they dont have a notification that we disconnected from their computer once we close the session. Suggest to add a feature so users are notified at the end of the session that we have disconnected ...more »

Submitted by (@cavramoussis)

MSP Remote Monitoring & Management

Check Clearing - more granular permissions needed

The permissing "Monitoring & Management -> 24x7 & Daily Safety Checks -> Usage" controles wether a user can clear checks or not. It would be very handy, to have a more granular permisson regarding it. I want to prohibit "Keep check cleared until it passes", only the other options should be allowed ("Keep check cleared until next time it runs", "Keep check cleared until (date|time)")

Submitted by (@christoph)

MSP N-central

MSP Connect - Software Upgrades and Download Schedules

Enhancement requests for MSP Connect


- Ability to schedule updates to the software through Maintenance Windows

- Ability to use 'Upgrade Now' functionality

- Ability to cache the download on the probe rather then all computers downloading from the internet. Or some kind of Update Server like with AVD.


This functionality is important in areas with limited internet access or metered connections.

Submitted by (@nic.daines)

MSP Remote Monitoring & Management

Connectwise configuration contacts

The tickets are created in Connectwise with the company main contact, it should be configuration contact. Reason is that we are already able to target company main contact in the service desk workflow tasks but not the configuration contact. This would be useful when automatically contacting the end user where it has been an alert for some reason. For example. I want to send a mail to the end user automatically if ...more »

Submitted by (@tommyk)