MSP Anywhere, the standalone remote support tool has a system information tab which shows everything from installed software, CPU and RAM usage etc...for some reason on the RMM version (literally identical) its had the system information tab removed. crazy decision and someone should tick the box to put it on......feature request asap please.
We provide our clients with a monthly remote-control report through N-Central to let them know when we’ve connected to their machines. I know that there is a report I can run through MSPAnywhere to do the same, but we'd really need to be able to schedule those reports for it to be useful. Right now there is a hole in our client reporting.
Adding MSP Anywhere to lots of clients is told to be lacking Microsoft Visual C++ 2008 Redistributable package for x86 Architectures:, techsupport tells me today This fails TC installation. I am annoyed by this: Advanced Monitoring agent is running as system, and has all the rights to install anything. If I tell MSP to use MSP Anywher, than PLEASE simply Install Microsoft Visual C++ 2008 Redistributable package for ...more »
At this time, in MSP Anywhere or MSP Connect, there is not a feature that notifies the remote user that the technician has disconnected from the computer, although there is feature that do the opposite . The users complaint that they dont have a notification that we disconnected from their computer once we close the session. Suggest to add a feature so users are notified at the end of the session that we have disconnected ...more »
We have noticed odd clipboard behaviour when some of our technicians happen to have open sessions to the same server. For example: Technician 1 has an open session to Server1 and Technician 2 has open sessions to other servers but also to Server1. If Technician 1 copies some text then Technician 2 pastes in a session or on a local computer they paste the text Technician 1 copied. This causes some confusion and could ...more »
MSPAnywhere is not a complete replacement for Team Viewer. Not being able to hear the audio for some of my clients is an issue because they do work with audio equipment. Additionally we lost the ability to Call by Internet or Voice Chat. These features need to be brought back.
At the moment you can only use the RMM App on iOS to access the TakeControl feature but there a quite a few situations that require an RDP connection onto a device / dashboard and then using the TakeControl feature from there on. When using a RDP connection from an iOS device, i.e. through the app Parallels, to connect onto a device then using the TakeControl feature from there on causes MSP Anywhere to run into multiple ...more »
We need a Option, that we can started an automated video recording when the supporter starts the remote session with MSP Anywhere.
we wish us a smal config for msp anywhere to disable / deaktivate different functions.
For example the multi user support on a terminal server to reduce the cpu load of the server if msp anywhere is running.
Currently with Teamviewer there are options to add a display photo and customise the text that's displayed when you remotely access a machine. With the introduction of MSP Anywhere last year, it needs to be brought in-line with functionality teamviewer has (at least where useful). The current branding options with MSP Anywhere are pretty thin here, we have the option to 'show visual indicator' which is essentially just ...more »