sometimes engineers need to take control of a device when the user is in a meeting. as an example: the user gives permission to the support engineer to take control of the device, then the user go's to a meeting. The support engineer then needs to restart the device, but needs to call the user for permission again. This means that or the support engineer need to wait until the user is done with his meeting or call them ...more »
Would like to see an option to configure a timeout on remote control sessions in N-central. Would like to be able to configure a 15 minute timeout after no activity for the specified time. Currently there is no option to configure a timeout (N-central Case# 00927594).
I tried to report this as a bug to customer support, but they told me to make a feature request, so here goes.
I can set in Remote Control Settings -> MSP Connect -> "Indicate to the end user when machine is being remote controlled". This setting does not make any difference on macOS clients.
Please fix this feature not working on macOS.
We use Linux (Ubuntu) as client OS and we need to use MSP Connect to get control of customers machines.
So we need a MSP Connect Viewer for Linux.
Already exists the version for OSX and ANDROID that are freebsd / linux based systems, so it should not be complex to make a viewer for Linux.
Please make this available
It would be benificial to be able to force MSP-Connect to automatically Record every session and save the Session to a configurable Folder like a network share analog to how Teamviewer is doing session recording.
We have a LOT of issues where the device is either unreachable, or the connection is really bad and frequently disconnects. We've had a large number of techs test and when we're able to trick the agent into connecting to a new server in the pool the issue is resolved. It'd be nice to have something from the N-Central side to tell a device to re-negotiate with the server pools and get a connection (dump all config files, ...more »
Show a pop-up window confirming the tech has disconnected from the session. We often stay connected accidentally or the client wants to be sure we are disconnected. We usually close the blue pop-up window showing that "So and So has Connected" remotely, but we also need a confirmation saying when we've DISconnected. Allow the End User to disconnect if desired. All other remote tools have this functionality. Also ...more »
Hi all i have the following situation. As technical contact i have MSP Connect remote session with a customers pc. We tell them that it is all fixed and, we are closing the session. Direct after i hang up, i click top right off my screen the X to close the remote control session. Direcly after this, my phones going again and going to support another customer. in the meanwhile if forget to acknowledge that i want to ...more »