MSP Manager

Submitted by (@fideas117)

Make MSP Manager Compatible With Sage

I work for a company that utilizes MSP Manager, however we cannot fully integrate with MSP Manager because the financial aspect cannot communicate with Sage. This idea request is to build an integration tool that allows MSP Manager to communicate with Sage, this will help multiple company infrastructures to streamline as they will be able, like us, to more easily manage clients, tickets, and billing in one place.

MSP Remote Monitoring & Management

Submitted by (@john.cottier)

Customer Support Portal Single Sign On

I would like to be able to use the same credentials to login to the Customer Support Portal that are used to login to RMM, Take Control Plus, MSP Manager, Backup and Recovery, etc.

 

SSO has been implemented on these products, and I would like this to be implemented into the Customer Support Portal so I can use a single set of credentials for all SolarWinds Products and Customer Support.

MSP Manager

Submitted by (@watsoft)

Client active for a certain amount of time

set a client to active for a certain amount of time then when it reached that the client will automatically be inactive.

It can help to make sure that a clint wont have support if his contract is expired

I know we can set an expiration date on service plan but techs have to work fast so it's easier to remove the client in the list

MSP Manager

Submitted by (@john.cottier)

MSP Manager Scheduling Options

I would like some more options in MSP Manager. 1. The colours for the techs are too close together in some cases. Being able to select my own colours for the techs would be helpful. 2. If I move or delete an appointment, many other appointments will shift around. It would be so much better if each tech had his own column so that all of their calls would line up. This would make the colours for the techs redundant. 3. ...more »

MSP Manager

Submitted by (@robitqed)

Limit Service Item

It would be great to see a feature added that either lets us 'cap' a service item to stop the client going over their contract, or even set a 'notification level' which notifies the customer once they are at a certain percentage of the allotted service item.

It seems odd that there is no such feature yet, as this is basic functionality of a helpdesk system that would come in really handy.

MSP Manager

Submitted by (@johanyzelle)

Responding to Tickets should reply-to User who logged the ticket

Hi There,

 

When responding to tickets I think it should automatically add the ticket logger to the respond to.

It should work as an email system where you can just reply to the ticket logger.

 

We use our ticketing system not only for N-Central but for other products we sell as well so we cannot add all the contacts of people logging tickets.