When editing the "When a ticket request is received" template, there needs to be variable for the Ticket Request URL so we can include the URL on the notification email.
I'd like to have the functionality to import contacts from N-Central into MSP Manager. We have a list with most of the users information via Domain User Management in N-Central however, we don't appear to have the ability to import them to MSP Manager.
We're a new firm and have built our service offerings based on SolarWinds best practices. (Hint: Ask your rep for the cost calculator. Hack it to work for you!) Something with huge use potential would be automated asset import from RMM into the MSP Manager. Once the MSP Manager shows the asset (similar to what occurs currently with Workstations and Servers) we would have the ability to automate billing of dynamic network ...more »
Some potential keyboard shortcuts could include:
⌘+N = New Ticket
⌘+F = Find Ticket / Search
⌘+1, ⌘+2, ⌘+3 = Corresponds to menu items (Ticket Requests, My Tickets, etc)
Could also be ones to change ticket status, start and stop timers, etc.
Even adding the ability to navigate the UI using arrow keys would be really great
I work for a company that utilizes MSP Manager, however we cannot fully integrate with MSP Manager because the financial aspect cannot communicate with Sage. This idea request is to build an integration tool that allows MSP Manager to communicate with Sage, this will help multiple company infrastructures to streamline as they will be able, like us, to more easily manage clients, tickets, and billing in one place.
I would like to be able to use the same credentials to login to the Customer Support Portal that are used to login to RMM, Take Control Plus, MSP Manager, Backup and Recovery, etc.
SSO has been implemented on these products, and I would like this to be implemented into the Customer Support Portal so I can use a single set of credentials for all SolarWinds Products and Customer Support.
Split Screen and slide over have been features of iOS since iOS 9. I am here on an iPad on iOS 12 and MSP manager app not only doesn't support those features, but doesn't even support landscape orientation for use with a keyboard. This features makes the app unusable on iPad.
Can we have the ability to download and share procedures we have created in MSP Manager.
set a client to active for a certain amount of time then when it reached that the client will automatically be inactive.
It can help to make sure that a clint wont have support if his contract is expired
I know we can set an expiration date on service plan but techs have to work fast so it's easier to remove the client in the list
I would like some more options in MSP Manager. 1. The colours for the techs are too close together in some cases. Being able to select my own colours for the techs would be helpful. 2. If I move or delete an appointment, many other appointments will shift around. It would be so much better if each tech had his own column so that all of their calls would line up. This would make the colours for the techs redundant. 3. ...more »
It would be great to see a feature added that either lets us 'cap' a service item to stop the client going over their contract, or even set a 'notification level' which notifies the customer once they are at a certain percentage of the allotted service item.
It seems odd that there is no such feature yet, as this is basic functionality of a helpdesk system that would come in really handy.
When responding to tickets I think it should automatically add the ticket logger to the respond to.
It should work as an email system where you can just reply to the ticket logger.
We use our ticketing system not only for N-Central but for other products we sell as well so we cannot add all the contacts of people logging tickets.
I would like the ability to change the Scheduling hours that are displayed for the standard day schedule (such as from 8-4) to display from 8-5 or 8-6 without having to select "Show full day."
This is on NGP.
I would like the ability to change the clock format from 12 to 24 hours in the Scheduling section of MSP Manager NGP
I would like the ability to change technician colors in the Scheduling section of MSP Manager NGP.