MSP Manager

Submitted by (@kasey.tomasek)

Network Device Asset Service Item Billing

We're a new firm and have built our service offerings based on SolarWinds best practices. (Hint: Ask your rep for the cost calculator. Hack it to work for you!) Something with huge use potential would be automated asset import from RMM into the MSP Manager. Once the MSP Manager shows the asset (similar to what occurs currently with Workstations and Servers) we would have the ability to automate billing of dynamic network ...more »

MSP Remote Monitoring & Management

Submitted by (@robindelorenzo)

fault-tolerance policy

Hello,

 

in an earlier version of MSP RMM it was possible to configure the fault tolerance policy in days instead of consecutive errors.

 

Please, reimplement the possibility to configure the fault tolerance policy in days.

 

Especially for Anti Virus checks it is mandatory to configure days.

 

Regards

Robin de Lorenzo

MSP Remote Monitoring & Management

Submitted by (@howard.carlin)

Device Audit Report

If this exists somewhere, I'm not aware, but I would like a Device Audit Report.

 

This would have similar function and implementation as the User Audit Report, but would let you filter down to a single device and then see a single audit trail for every event on that device. Automated tasks, AV scans, patches, dashboard user activities & notes, reboots, etc.

MSP Remote Monitoring & Management

Submitted by (@patrick.rifici)

Backup and Recovery - Exceptions

Please allow for per device and per company configuration of "Files and Folders" Backup and Recovery to allow for adding file and folder exceptions in RMM/MSP RMM. At the present time "Files and Folders" will encounter errors with OneDrive/Sharepoint's Files-on-Demand feature which results in repeated backup failures and there is no way to rectify this issue. Adding a feature to exclude these and other problematic folders ...more »

MSP Remote Monitoring & Management

Submitted by (@john.cottier)

More Redundancies to Restart the Agent

I would like more redundancies in place to restart the Advanced Monitoring Agent. I set the Advanced Monitoring Agent to restart if stopped via Windows Services and the regular check. Service does not restart client reports there are no dependencies for the service to restart and am forced to manually restart it. This seems to happen all the time, so I would like to have other redundancies in place to automatically ...more »

MSP Remote Monitoring & Management

Submitted by (@pcchagels)

Mainteance mode for single checks

It would be very helpful, if we can set the maintenance mode for special checks instead to the whole device.

 

If there is an issue on services for third party software, it would be helpful to set the service check to maintenance mode but leave the other checks in normal mode. so we could be alerted when the disk runs out of space or any script check runs into an alert

MSP Remote Monitoring & Management

Submitted by (@pgypps)

MSP Anywhere for RMM missing System Information Tab

MSP Anywhere, the standalone remote support tool has a system information tab which shows everything from installed software, CPU and RAM usage etc...for some reason on the RMM version (literally identical) its had the system information tab removed. crazy decision and someone should tick the box to put it on......feature request asap please.