MSP Remote Monitoring & Management

Submitted by (@howard.carlin)

Device Audit Report

If this exists somewhere, I'm not aware, but I would like a Device Audit Report.

 

This would have similar function and implementation as the User Audit Report, but would let you filter down to a single device and then see a single audit trail for every event on that device. Automated tasks, AV scans, patches, dashboard user activities & notes, reboots, etc.

MSP Remote Monitoring & Management

Submitted by (@patrick.rifici)

Backup and Recovery - Exceptions

Please allow for per device and per company configuration of "Files and Folders" Backup and Recovery to allow for adding file and folder exceptions in RMM/MSP RMM. At the present time "Files and Folders" will encounter errors with OneDrive/Sharepoint's Files-on-Demand feature which results in repeated backup failures and there is no way to rectify this issue. Adding a feature to exclude these and other problematic folders ...more »

MSP Remote Monitoring & Management

Submitted by (@john.cottier)

More Redundancies to Restart the Agent

I would like more redundancies in place to restart the Advanced Monitoring Agent. I set the Advanced Monitoring Agent to restart if stopped via Windows Services and the regular check. Service does not restart client reports there are no dependencies for the service to restart and am forced to manually restart it. This seems to happen all the time, so I would like to have other redundancies in place to automatically ...more »

MSP Remote Monitoring & Management

Submitted by (@pcchagels)

Mainteance mode for single checks

It would be very helpful, if we can set the maintenance mode for special checks instead to the whole device.

 

If there is an issue on services for third party software, it would be helpful to set the service check to maintenance mode but leave the other checks in normal mode. so we could be alerted when the disk runs out of space or any script check runs into an alert

MSP Remote Monitoring & Management

Submitted by (@pgypps)

MSP Anywhere for RMM missing System Information Tab

MSP Anywhere, the standalone remote support tool has a system information tab which shows everything from installed software, CPU and RAM usage etc...for some reason on the RMM version (literally identical) its had the system information tab removed. crazy decision and someone should tick the box to put it on......feature request asap please.

MSP Remote Monitoring & Management

Submitted by (@patrick.modarelli)

Report for number of devices per client/site

Would like to see a report that shows the number of servers/workstations by Client/Site that can be downloaded to csv from SolarWinds RMM dashboard. Data is all over the place between Client Inventory Report in Asset Tracking and Device Inventory Report under Reports.

 

Thank you.

MSP Manager

Submitted by (@michael.cobden)

RMM Integration - more PSA integration options

Hi,

We use RMM and MSP Manager. There seems to be a lack of configuration for the integration to MSP Manager. I would like more options of what and how tickets get created. For example, we have our site and devices in RMM to monitor and test on our own Servers and Lab. I would like the option to exclude these from creating tickets in MSP Manager.

 

Thanks

MSP Remote Monitoring & Management

Submitted by (@jthompson)

Security Design Bug - 2 Factor Authentication

There is a serious usability issue for Solarwind's 2FA. They're requiring it on _every_ login, thus forcing us to wait to access our dashboards, wasting valuable time during times that might be critical. Furthermore, they're going to force everyone that is using take control in RMM to use 2FA, and have a dialog trying to get you to use 2FA. 2FA should be required at every login of a _new console device_, and at best ...more »