MSP Anywhere

Option for users to give support permission an x amount of time

sometimes engineers need to take control of a device when the user is in a meeting. as an example: the user gives permission to the support engineer to take control of the device, then the user go's to a meeting. The support engineer then needs to restart the device, but needs to call the user for permission again. This means that or the support engineer need to wait until the user is done with his meeting or call them ...more »

Submitted by (@yfrancken)

MSP N-central

SO Level Reporting - Bulk Customer Level Reporting Instead

So the SO Level reporting (and the descriptions) is broken by design. It's a UX Disaster. They were never actually meant to be run at the so level which is why they don't include the details that the customer level reports do, and were never updated to include the customers/sites that an so level report would need to be fit for purpose. Yet the descriptions are the same as the customer level reports which is completely ...more »

Submitted by (@prejay)

MSP N-central

Report & Dashboard for missing patch/update >2 weeks

Dear N-central Team, I've had a ticket open for almost a week on which should be a 101 feature of N-central / Report Manager Server: Being able to report, and have a dashboard on all missing patches that are older than 2 weeks. And also to be able to report and have a dashboard on the Server Pack / Feature Pack / Build version across all Servers and workstations across all customers, and also per customer. And this ...more »

Submitted by (@steadders)

MSP N-central

Limits & issues with "Force Missed Patch Installation on Boot"

Dear N-central team, It's now become a requirement for ourselves and a set of customers, who are going through Cyber Essentials Security Certification, that all patches are installed within two weeks of their release date. In the Patch Profile you can check the box 'Force Missed Patch Installation on Boot' but there are various issues / limitations around this: -Although it says the machine will just install the missing ...more »

Submitted by (@steadders)

MSP N-central

Automatic Patch Approval - display propagated Approval Rules.

When we Create Auto Patch Approval Rules in the SO Level, they do not actually display in the Customer and Site Levels. Even though the system does propagate them, it would be useful to be able to actually see them as inherited from parent as you would with the all other Rules. I.e. If you click on "ACTIONS --> Patch Approvals --> Automatic Approvals" on SO Level and create a rule there; Then go To Customer Level, "ACTIONS ...more »

Submitted by (@felix.hinze)

Voting

3 votes