(@desiwren)

MSP N-central

N-Central Reports with same name

We send our clients two versions of the Patch Approvals and Installation report. One shows all of the patches that WERE installed, matching our criteria; the other shows all of the ones that match our criteria but are still not installed, for any reason. Unfortunately for our clients, both reports come through to them named identically. I have suggested to them that they save with the name of the email, which I can ...more »

(@dobrien)

MSP N-central

Add Primary Responsibility to Customers/Sites

Allow for an NCentral customer to have assigned to it a primary from the NCentral User list (our employees), as Account Managers or other term. Lets say I have 100 Accounts divided amongst 10 Account Managers (selectable from my users). If this data is available via the API and pumped over to a new column (UserID) in dimCustomer in the warehouse database, then one can make assignments in ticket application based on ...more »

(@pcnet.andy)

MSP N-central

Report on clients' domain users

We bill most of our customers on a per-machine basis, but we have a handful (mostly RDS / Terminal Server environments) that we bill by the user. N-Central has access to the information via the Domain User Management section, but I don't believe it is available via reports anywhere. We're not looking to build an audit trail with this data, but simply need a snapshot to adjust monthly billing. For our purposes at least, ...more »

(@bnunziato)

MSP N-central

Report Manager - Executive Summary Report

Specifically within the anti-virus section, I would like a parameter which let's me define the device class(es) to include. The problem I run into with this report is that I want to display results of Workstation / Laptop devices separately from Servers. The reason for this is that very often servers (think file servers especially) have significantly more threat detection's than an average desktop device. This means ...more »

(@wmorgan)

MSP N-central

Ability to report on customer/rule associations

it would be extremely handy to be able to, at the very least, export the selected customers from the rules grant customer/site access tab, at the very most, have a report that will show me the associations between customers and rules, allowing me to pick which customers, or which rules I want to run the report against. In particular I need this for all of my patch management rules as we currently have to audit patch ...more »