The problem with the current dashboard is: first column is the customer name or device, anyhow: that is how you recognize the row. When scrolling horizontal your customer identification goes out of sight, so you have no clue which line is who's account, so: you get lost and can make mistakes easily. See my screenshot. The red box should be (optionally) locked, so when pressing the green arrow, the info slides behind the ...more »
At the moment the "from"/"Sender" address that is shown in the log search and the protection report is the True from address and not the simple on that you should see in outlook, this is causing some issues with finding emails and knowing which ones to release from the protection report. e.g. I get emails from auvik and in outlook it shows email@example.com but if I try to find the auvik emails in the log search and ...more »
This is a very minor but annoying issue.
Why cna't I copy a device name from the header?!?
It would be nice if you could change the length in reports, like server monitoring report. Because with a longer name, is changed to for example "Example Compa..." Even if there are only 2 letters.
The current naming scheme requires that new client names be unique among ALL partners. For example, only ONE MSP in the world can have a client with the name "Acme, Inc." We were recently unable to add a client using the correct name because another MSP had already created a client with that name. This means that different MSPs who serve franchise locations may be in a race to be the first to claim their client's name. ...more »
It would be great to be able to search through and find tickets that have been submitted by a specific user using their name.
We often find ourselves saying "I remember when so-and-so had that problem", but we cant look for the tickets that the user had previously submitted.
Please add this!!!!
Under Settings > PSA Integration > Configure, the name format is lacking. It would be more helpful if it could include additional failure information. Such examples where this would be most useful: Company - DC01 - Managed Antivirus - 2 items in Quarantine Company - EXCHANGE - Windows Service Check - Transport Service - 7 Consecutive Failures Company - DC01 - Failed Login Check - 8700 Failed Logins Adding this additional ...more »
Add Staff Agent full name as variable in Outgoing Email Template, so we can add the name of the Staff Agent to an outgoing email.
Actually, it's just possbile to see the drive letter. I wish I could see also the name. For example, C: System, D: Data, F: RDX. So I immediately know what kind of volume it is. Some customers have 5, 6 or more drives in their servers. I think, it would be very useful.
Hi, It would be nice that you can change the company name (organisation name) wich is added manual. The imported ones that can be done but not the custom created.
Often it happens that a workstations crashes. After re-installing OS and Remote Management Agent, the pc is still not monitored.
The procedure for know is to delete the workstation name in the dashboard and after that re-install the agent.
It would be a nice feature if it re-uses the old (before crash) workstation name automatically
It would be an extra service to partners if an Agent did not report back in the past number N days. For example you could set this to 1 or 10 (defined by partner). If this machine did not respond back within that time, the alert is send that this machine was offline for more that 1 or 10 days. It is not to notify them of a server that's not there, but to avoid paying for nodes that are not there anymore. This is helpful ...more »