So the probe is great when your client has a machine that's on 24 x 7 (such as a server as opposed to a workstation) but with many clients going to completely cloud-based environments, it can become a bit more difficult to dedicate resources to a probe machine. raspberry pi units all in including storage cost around $60-$70, and are perfect to act as a probe unit that can be put at a customer site in a network room, ...more »
Currently when creating a new end customer in RMM under the general Tab information there is only the possibility to enter the Customer Name and select the time zone, it would be useful to have an additional field called Customer Number that can be used to match with their ERP Systems for billing purposes
Many applications on the market use the firebird database, it would be useful MaxBackup contain the option to backup the firebird, as it is with mysql.
For the backup firebird today is very complicated because the backup file generated by gbak not only backs up the difference.
Yellow devices on pending installation
how about marking Devices which have pending installations with yellow device buttons.
then we could select whether we want to have them warn or not warn.
this would be an optimal addition for onboarding new Customers - then we would see whether 100% of devices have successfully installed MAV
New Ticket require On Behalf of Email to be filled in.
How about an option in the settings to disallow the requirement?
Would love to SerivceDesk to NOT notify me if I Add, Assign, or a note to a ticket.
Seems like there could be a check when I save something, would check who is logged in. If they are going to get notified normally, don't. This generates lots of unneeded emails.
I want to be able to search for custumers wen i creating a new ticket.
To find the rigth customer i the drop down list, takes a time, when i got a lot of customers. I dont always remember the customers number...
It is actually practically impossible to use Servicedesk with more than 50 customers. If you open a new ticket, you have to choose the customer from a drop-down-list. If you got more than 50 customers in that list, it costs a lot of time to find the right one. A search button would be helpful. Because of this problem, we actually have to use servicedesk without distinguishing tickets into different customers.
When you are creating a new ticket from within the board you choose Organisation as the first field. However, today you depend on a separate document to know what type of SLA the customer has (SLA1, SLA2 etc). There should be a way to easily see more information about the customer when creating a new ticket. You could for instance show an overlay of the Notes field when you mouse over the organisation field after choosing ...more »
A new tab next to [ Mobile Devices ] [Services ] [ Automated Tasks ] with HTML editing , etc. Ex; [ Notes ].
When creating a new user can you add a field to include the users phone number so this comes up automatically when creating a new ticket.
Can this field also be added when importing users from a csv file?
When onboarding a new customer to GFI Max it would be great to have a standardized approach that our techs could follow to assure things like Device templates, MAV policies, Patch Management, Mobile Devices and App Control were set up and implemented for the site based on client needs or company standards. Currently it is hit or miss with client setup which leads to more work or lack of proper coverage that the customer ...more »
It would be really great when a new ticket, within Servicedesk, is marked as "NEW"
So you will see immediately that there is a new ticket with the ticket system.
It is extremely difficult to track patches that fail multiple times. I suggest adding a new column in the Patch tab that shows how many times a patch has attempted to be installed or how many times it has failed. This will provide instant recognition of problem patches.
It would be an extra service to partners if an Agent did not report back in the past number N days. For example you could set this to 1 or 10 (defined by partner). If this machine did not respond back within that time, the alert is send that this machine was offline for more that 1 or 10 days. It is not to notify them of a server that's not there, but to avoid paying for nodes that are not there anymore. This is helpful ...more »