MSP N-central

Submitted by (@pcnet.andy)

Default notification profile for Probes

In v11.1, N-Central added a feature that automatically adds the default "Agent/Probe Status" notification profile to all new Probes. This is excellent... unless you don't use the default notification templates. I would like to have the ability to automatically add non-default notification profiles to a Probe. Preferably this functionality would be implemented through the existing Rules structure, just like any other automatic ...more »

MSP N-central

Submitted by (@kaneio)

Add Disconnect to Notification State

Could we please get "Disconnected" State added to New Trigger Settings? We are trying to create a notification for when a server is placed in maintenance mode for longer than 3 days. This will also catch corrupt agents that do not respond from a scheduled task, that places the agent into Maintenance mode, like a Post Patch Reboot.

MSP N-central

Submitted by (@aaron.martinez)

Custom Email Notification for Maintenance Windows

Some customers require email notification at beginning and end of maintenance window. Would be great if we could schedule an email notification within the same patch management rule, to email out a notification at start and end. With ability to customize the email, include brief description, header and logo of company, a signature, as well as include list of targeted devices. Perhaps even generate a report to attach with ...more »

MSP N-central

Submitted by (@mschmit)

Ability to alert on Outdated Agents

Have the ability to configure and send notifications based on the last time an agent has communicated with the NCentral server. The purpose would be to review this on a monthly basis and connect with clients about devices that are offline to help keep NCentral more organized.

 

I know there are filters and dashboards that can be created, but the ability to generate a PSA ticket would also be nice.

MSP N-central

Submitted by (@sabir.ahmed)

Patch Management Notifications

I think we need to be able to configure notifications for end users to alert them that Patch Management will proceed on a given day. It will serve as a reminder to leave their PCs on as well as to save their work - might be worth making the notification itself customisable in the content. Currently, I've found two ways to notify users. One is through the patch profile but it will only alert users if a reboot is required. ...more »

MSP Manager

Submitted by (@oscarholst)

Enhanced info in email notification templates

In MSP Manager, Settings -> Templates -> Notification Templates -> When a ticket gets marked complete -> Email template.. It would be great if it were possible to add enhanced details in the sent email with e.g. Add last "time entry" details, like what user, description of work and time was spent on the case just before it was closeda and completed. I know there is an expand button in the upper right corner when modifying ...more »

MSP N-central

Submitted by (@prejay)

"Failure to Create Ticket" Alert Emails to include details

I feel really stupid having to request this, but SolarWinds won't do anything without it. Whilst patching our PSA recently and facing outages, we have found that depending on the type of PSA issue you are facing (eg connectivity, backend sql problem), the failure notice you receive from a ticket not being created/updated will always include details of the customer and notification recipient, but for some inexplicable ...more »