MSP Remote Monitoring & Management

Custom Alert Routing icon or notification

We have alert routing on certain checks that are different to the parent, which works great.

However, I would like to e able to see at a glance which alerts have this none inherit alert routing setup.

I'm thinking an additional column in the bottom navigation frame - example attached.

Submitted by (@michael.cobden)

MSP N-central

Active Notifications highlighting

Under Configuration - Monitoring - Notifications, there are about 40 different notifications that i can choose from on each customer, we use about 4-10 different Notifications on each customer. I'm missing an opportunity where I can see the Notifications types that are active, at the customer on the Notifications page, so I donĀ“t have to open 40 different Notifications on each customer to find the mails to be edited. ...more »

Submitted by (@ckpe69)

MSP Manager

Acknowledge notifications

I've set the threshold to 30 days for the notification "When an expiry item will expire soon". I receive an email everyday for the next 30 days following the threshold. I'd like a way to acknowledge this notification so I don't receive it anymore. For example, a service item will expire and we'll create a new service item for the new contract, I don't have to receive a notification everyday telling me it will expire and ...more »

Submitted by (@mafavreau)

MSP Remote Monitoring & Management

B&R - add client/site/device to subject

Hey there, currently when you enable backup reports for Managed Online Backup / Backup & Recovery, you get mails which return machine and device name, which is info that you cannot work with, considering there are many similar devices with a similar name. It would be easier to identify and assign the report to a device in your dashboard if you received info from which device (client/site/device) this report originates, ...more »

Submitted by (@j.reschke)

MSP N-central

Hierarchical Notification Windows

I would like to be able to apply a "notification window" to a device, site and/or company directly or via a rule. The most specific setting wins. This will provide the ability to set up simplified notifications so that administrators don't need to take into account all the possible permutations of service levels for notifications. They simply say, "I want to be notified about X when it is important to the customer/site/device." ...more »

Submitted by (@cwidhelm)

MSP N-central

Correlated Notifications - Cross-Device Dependancies

Here's a huge one that would help eliminate alerting noise, and i know it's not simple as it's been on the request backlog for years.

Give us the ability to craft cross-device dependancies to avoid tickets creation.

eg if I have an notification for the gateway being down, i don't also need notifications for agent status being failed on the servers behind this.

Submitted by (@prejay)

MSP N-central

Connect2Help - Message notifyer

Would like to add an easy way to notify via broadcast to clients (Not Email), for things like security issues, outages, and scheduled events. We would like to maintain an active alert until it is cleared by the N-Central Tech or N-Central administrator. Once cleared, the message will no longer list and no longer alert. A history of alerts are viewable in n-Central for Administrators and Techs. Must be able to push ...more »

Submitted by (@fortastor)

MSP N-central

AV Defender - Toast Notifications - Better user Interaction

Rather than the completely passive experience that AV defender currently is, it would be better it it could implement some of the notification options from the standalone Bitdefender or Bitdefender's own white labelled cloud managed service; GravityZone.


eg give us a prompt that a file has been quarantined, a scan has completed and nothing was detected, etc

Submitted by (@prejay)

MSP Backup & Recovery

Notification/limit on maximum selected size per end-customer

We got a question from one our customers about setting a soft-limit on a certain selected size like 600GB. Customer has four servers with 486GB selected size. To keep costs for backup under control he would like to set a limit/notification on maxium selected size for all device. For example, when total selected size is growing above 600GB a notification is send so customer can check why and is able to do something about ...more »

Submitted by (@wouter.degroot)

MSP Remote Monitoring & Management

Client startup report

It would be great to receive an e-mail/notification on when a laptop, desktop or any other client device being monitored boots up. In the case of the device in question being stolen it would be useful to know when the thief starts the machine up. That way we could remotely watch the criminal doing his business. And, if necessary, intervene. I know there's a lockdown task. But adding this would a great addition to at ...more »

Submitted by (@ewoudcompete)