MSP N-central

Submitted by (@pcnet.andy)

Default notification profile for Probes

In v11.1, N-Central added a feature that automatically adds the default "Agent/Probe Status" notification profile to all new Probes. This is excellent... unless you don't use the default notification templates. I would like to have the ability to automatically add non-default notification profiles to a Probe. Preferably this functionality would be implemented through the existing Rules structure, just like any other automatic ...more »

MSP N-central

Submitted by (@raymondsessine)

NCentral Alerts report for all customers

it would be good to be able to generate a report for all the alerts that gets raised on a daily basis. at the moment we can do that per customers level but i am unable to generate one for all customers. the reports are generated will assist in providing accuracy on the number of alerts handled across all managed customers. at the moment we do that manually by combining the output in Excel.

MSP N-central

Submitted by (@biju.augustine)

Disable notifications on acknowledged notifications

We get notified when acknowledge a notification from active issues view as below. Can this be disabled in a future release. Send acknowledgment to all escalation levels: is not selected. Support Case Number: 01072516 Comments on support case: That will be sent default from all recipient included on the notification profile. The notification profile Notification Alerts P3 has been acknowledged by User1 at yyyy-mm-dd ...more »

MSP N-central

Submitted by (@harvey)

Acknowledge alert via email link

It would be amazing if you could acknowledge an email-based alert notification by clicking a link that could be included in the email. Would make it much easier for alerts to be acknowledged instead of someone replying to the email "disregard, I'm on it" and save from having to log into NCentral UI or mobile app every time. Also would benefit because if you have external/customer contacts that receive email alerts but ...more »

MSP Manager

Submitted by (@robitqed)

Limit Service Item

It would be great to see a feature added that either lets us 'cap' a service item to stop the client going over their contract, or even set a 'notification level' which notifies the customer once they are at a certain percentage of the allotted service item.

It seems odd that there is no such feature yet, as this is basic functionality of a helpdesk system that would come in really handy.

Mail Assure

Submitted by (@tonydavey)

Allow change in handling for "phishing" emails

At the moment, any email filtered as phishing is rejected, and no notification is sent to the recipient. One of our clients did not receive important emails from a customer because they were incorrectly flagged as phishing and rejected out of hand, with no warning to the client. Please add an option to quarantine phishing emails (instead of outright rejecting) so the recipient can be notified in their digest. At the ...more »

MSP N-central

Submitted by (@wmorgan)

Ability to clone Notification Profiles

It would be great if we could clone notification profiles, sometimes you want the same triggers but a different time delay or notify on return to normal setting along with different recipients. Or you want to copy a notification profile from one SO to another SO, or one customer to another. while most of the notification profile is pretty easy to manually replicate, if you have a ton of trigger groups with a bunch of ...more »

MSP N-central

Submitted by (@wmorgan)

Allow notification PROFILES to be disabled at SO level

currently you can disable some of these profiles from the customer. I would like the ability to disable any profile from the SO level.

in case there is any misunderstanding I mean the Notification Profiles that you set up in Configuration\Monitoring\Notifications

 

ideally this would be a function that could be tightly controlled who can perform this action through the use of User Roles.