MSP N-central

Ability to clone Notification Profiles

It would be great if we could clone notification profiles, sometimes you want the same triggers but a different time delay or notify on return to normal setting along with different recipients. Or you want to copy a notification profile from one SO to another SO, or one customer to another. while most of the notification profile is pretty easy to manually replicate, if you have a ton of trigger groups with a bunch of ...more »

Submitted by (@wmorgan)

MSP N-central

Allow notification PROFILES to be disabled at SO level

currently you can disable some of these profiles from the customer. I would like the ability to disable any profile from the SO level.

in case there is any misunderstanding I mean the Notification Profiles that you set up in Configuration\Monitoring\Notifications

 

ideally this would be a function that could be tightly controlled who can perform this action through the use of User Roles.

Submitted by (@wmorgan)

MSP N-central

Active Notifications highlighting

Under Configuration - Monitoring - Notifications, there are about 40 different notifications that i can choose from on each customer, we use about 4-10 different Notifications on each customer. I'm missing an opportunity where I can see the Notifications types that are active, at the customer on the Notifications page, so I donĀ“t have to open 40 different Notifications on each customer to find the mails to be edited. ...more »

Submitted by (@ckpe69)

MSP Backup & Recovery

Notification when selected size increases a lot

We would like to see an option to revieve a notification via e-mail or trigger in CMC when selected size is increasing a lot during a short period. Some customers would like to keep the montly costs stable and would like to be informend when their bill wil increase a lot when their selected data size is growing.

Submitted by (@wouter.degroot)

MSP N-central

Ability to receive notification when AV Defender is installed

At this moment our technicians have to report back that an AV Defender is installed on a pc.

For making our yearly recurring payments for the customer we need to know exactly when the AV was installed.

Is it possible to make an option to get notified via email when the AV Defender is installed?

Submitted by (@dein01)

MSP N-central

Scheduled Downtime - Don't disable remote control

It would be great if schedueld downtime didn't also disable the remote control options on a device. We've been using scheduled downtime when we have planned maintenace work being done. A sideaffect of this is that remote control gets disabled on the device (unless mspconnect is installed). It would be nice to just use the disconnected status icon to symbolize downtime, but to leave the remote control options enabled ...more »

Submitted by (@prejay)

MSP Remote Monitoring & Management

Option to change the Bitdefender Out of Date for x days.

Logicnow,

 

We getting alot of notifications that Bitdefender Update Service is out of date for 0,1 or 2 days.

 

I like to have a option that we can change the check for x days and then goes in a error.

 

Because now every time we get triggered to look in to it, but after a couple hours later it solves itself.

 

Best Regards,

Submitted by (@bchart)

MSP Service Desk

More control over ticket email notifications for staff

Currently you only get a very limited amount of options regarding the staff email notifications. In our organization, we all like to see notifications for new (unassigned) tickets, but we dont want to see everyones replies on their tickets. We can either turn on "only notify for tickets assigned to me", "notify for all tickets", "notify by queue", and "no notifications". I would love the ability to pick and choose ...more »

Submitted by (@atari007)