When creating an expiration, you should be able to type and pick an asset listed under "Assets" if needed, or create a new one.
Currently there is no way to search for information like Serial Number or Asset Tag in the "All Devices" screen. Currently the only way to perform this kind of search is to start creating a filter and sort by "Hardware > System Serial Number > Contains". This is obviously not ideal and for the few techs that need to search by serial number it can be confusing after not doing it for so long. Would it be feasible to add ...more »
Currently on the ticket header we have headings like ID, Requested, Requested By, Alerts, etc. We would like to be able to add Phone Number to the header and that is not an available choice.
The amount of Retainer Hours included per Retainer Period is quite often not a whole number of hours (e.g. 2.5 Retainer Hours per Month). It would be good if we could enter fractional amounts in the Retainer Hours field for the Hour Retainer Service Items/Plans.
At least for Lenovo devices, the summary tab shows the a serial number that does not tie up with the device when you search for it on Lenovo's website.
The correct serial number can be found in the Assets tab under hardware.
The [Motherboard symbol] serial number is the correct serial number where as its the [BIOS symbol] serial number which is shown in the summary tab. Can this be changed or made customisable?
Link from Wortmann / Terra serial numbers directly to the support page of the PC/Server like it is with Dell Hardware.
Wortmanns link to search serial numbers is:
It would be a good idea if we can set the maximum number of workstation a customer can add to one site.
If I send the preconfigured agent to a customer that wants to do the install procedure on his own, I can't know how many agent he install unless periodically watching the number in the dashboard. But if I check now and he add one workstation in 2 month, I have to check it avery days.
It would be useful to know the last three or five usernames who logged on to a workstation or server rather than just the latest . The most persistent username could be highlighted in some way also.
Currently the summary page lists some key information but lacks the computer manufacturer / serial number. This information is obviously stored, as it appears on the asset report.
Being able to quickly get the serial number for Dell, HP etc, make it easier to look up warranty status.
I am so pleased with the integration between AutoTask and GFI thus far. Kudos to all! I would love to be able to get the service tag info that GFI has captured, and get it in the 'serial number' field in AutoTask through the PSA integration. Hope that can be added in the future.
I notice that the DSC hacker check is able to report on the number of attempts that have occurred over the past 24 hours. However, it would be nice that the hacker check would show a summary of what user name(s) caused the authentication or login failure and associate that account with the number of attempted failures Also, it would be nice to see what time the failures have occured during the day. This would be ...more »