MSP Remote Monitoring & Management

Managed Online Backup Check Failures

Would be nice to have a little more control on when the workstation backup checks fail in the dashboard. 90% of the time the backup check has failed because the computer wasn't on the day before, or the backup was still seeding, or the user booted their PC after the daily safety check time.

For workstations it would be nice to be alerted only if a successful backup hasn't completed in, say , 3 or 4 days.

Submitted by (@dr.wormhole)

MSP Backup & Recovery

Missing client / site Info in Backup Mails

B&R - add client/site/device to subject Hey there, currently when you enable backup reports for Managed Online Backup / Backup & Recovery, you get mails which return machine and device name, which is info that you cannot work with, considering there are many similar devices with a similar name. It would be easier to identify and assign the report to a device in your dashboard if you received info from which device (client/site/device) ...more »

Submitted by (@agenda2020)

MSP N-central

MSP Backup - Dashboard and Configuration

1) Would like the ability in N-Central to Manage the client backup directly from the All Devices View and in the client. 2) Would like the ability to see all backup user in N-Central under a dedicated view (same thing as for all customers) even ones not using essentials/pro licenses. 3)Under client tools - File System. I would like a onetime backup now option for individual files and folders with a ...more »

Submitted by (@fortastor)

MSP Remote Monitoring & Management

Monitoring Active Jobs more easily (e.g MAV scans, Backups)

With the addition of features over the last few years, there's now a number of potential jobs that could be running on a server or workstation, some of these jobs are: - backups - antivirus scanning - patch management installation Currently, if we want to see if any of these jobs are running it would require someone to go to the machine in question and view the relevant south pane tab. This is very time consuming, say ...more »

Submitted by (@bag3ls)

MSP Remote Monitoring & Management

Show Full Nameof the Server on Manage Online Backup Reports

We needed a solution for your Manage Online Backup reporting. The report just says “server1” but not the full name or domain of the server.

We have many customers with servers with the same name and have no way to tell which server did complete based on the email reports.


Email subject show only "Backup for | server1 | Completed | 0 days 10 hours ago"

Submitted by (@mattbs)

MSP Backup & Recovery

Option to choose FROM adress for Daily Safety Check Report

With the newly added feature to send reports for the DSC of Backup & Recovery it would be nice to have an option to choose the FROM adress for the reports.

This would offer a great way to further customize the reports and provide a clearer assignment / attribution of the report.

Submitted by (@r.luelfing)

MSP Remote Monitoring & Management

Allow email alert or flag to be set showing PC is online again

It would be really handy to know when a PC is available to be worked on again.


If this could be initiated by right clicking on the PC in question and selecting something like "alert when online" and then the system could automatically send an email alert or create an alert within the dashboard / service desk when the machine is detecting as online.

Submitted by (@shaunbridges)

MSP Remote Monitoring & Management

Workstation Online Alert Notification

I would like a small popup notification for a list of target workstations, to notify me when they come online. There are a lot of road warrior workstations that are behind on patches, automated tasks, etc., and they get powered on for a brief moment. It would be nice to tag certain workstations to alert me, so I can immediately head over and send commands.

Submitted by (@codybruce)

MSP Remote Monitoring & Management

MOB "show password" not working

Since the previous update to the dashboard, the MOB "show password" under the Edit Workstation window does not function. You click on it but doesn't work which means it does not show the password. When I click the "show password" button to reveal the GUI password in MOB nothing happens. I'm logged in as the Master User and have tried to "show password" on multiple machines, but haven't had any luck. I have escalated ...more »

Submitted by (@drandre)

MSP Remote Monitoring & Management

Make OFFLINE more reliable and check status periodically

If a workstation or server is shutdown and automatically goes OFFLINE (Maintenance Mode) it should check periodically if it is back online.


I am seeing fairly frequent occurrences of systems that never check back in, but Take Control still works on these systems. If LogMeIn is installed that also works. The MAX agent needs to be more resilient.

Submitted by (@accentlogic)

MSP Remote Monitoring & Management

Feature Wall Charts

[ I'd just like to highlight first the push for a more configurable wall chart which ties in with this to some extent: ] Building on from such features as backup, web protection, managed anti-virus and patch management. I wonder if we could get individual wall charts for these features (on top of what is already shown in the existing wall chart) and this might display data ...more »

Submitted by (@bag3ls)