MSP Manager

Secure User Password Submission

A lot of times I need to do work on a machine while the customer is away, but I don't know their login password. Users never mind giving me their passwords, but email is not secure and getting them over the phone is a hassle. I'd like to see a platform where we can send a form, or even just a link to users where they send in their passwords, they are encrypted, and then sent to us accessible through login to MSP. You ...more »

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MSP Remote Monitoring & Management

Host reboot approoval not with password but delegate rights

It would be (much) better if we could give users the reboot host rights without having them to know the admin password. This could be done with for example an additional popup that you have to confirm, for example with a drop down listbox control for confirmation. As you have to klik 2 times with this control to select the right answer (default would be "No", 1st click to open the listbox, 2nd click to select "Yes") ...more »

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MSP Remote Monitoring & Management

Secure Information Vault

I would love to see a secure information vault that would contain sensitive customer information like user names / password, router log in information, etc. This would need to be with granular permissions. This would also be helpful for remote techs such as Virtual Life Help Desk. Perhaps have some way that would enable the user to click the item they want to view and have a pop up ask for the reason then show the item ...more »

Submitted by (@charleskelsoe)