MSP Remote Monitoring & Management

fault-tolerance policy



in an earlier version of MSP RMM it was possible to configure the fault tolerance policy in days instead of consecutive errors.


Please, reimplement the possibility to configure the fault tolerance policy in days.


Especially for Anti Virus checks it is mandatory to configure days.



Robin de Lorenzo


MSP Remote Monitoring & Management

Expanding API possibilities

First of all, forgive me my poor english. What I would like to see is an expansion of the API possibilities. We offer a service called "Managed Workplace Management". "Managed Workplace Management" is a combination of RMM, Antivirus, Webprotection, patchmanagement, backup & recovery, etc, each with separate settings. Now I want to build a script via API, where a dashboard user and a client group is created (or copied ...more »


MSP Remote Monitoring & Management

Link to appropriate policy within edit server/workstation

When within Edit Server/Workstation, an option to open up the associated policy will open up and allow editing of the policy in question. For example, when looking at Edit Server/Workstation > Managed Antivirus, an option below the Policy would open up the Protection Policy, i.e. Desktop, and allow the user to make changes to the Protection Policy. This would be a great addition as it will make the user experience flow ...more »


MSP Remote Monitoring & Management

Per device exclusions/modifications without creating policies

It has come to my attention that to apply an exclusion or make a SPECIFIC change to the antivirus for a single device or client, one must create an entirely new policy and apply it to that device or client. This seems counter intuitive. For instance, if I want to exclude a single folder on a single device, I should be able to select the client, select the device, right click -> Managed Antivirus and apply an exclusion. ...more »


MSP Remote Monitoring & Management

Show sites with non-conforming devices as orange

For all policy settings, e.g. Take Control, MAV, Patch Management, the status lights (green/orange/grey) are shown as below: Green = All Clients/Sites at this level and below are set to ON for Take Control or are set to Use Parent Orange = Some Clients/Sites are set to OFF for Take Control Grey = all Clients/Sites below are set to OFF This feature should be expanded to also show an orange light if any devices at ...more »


MSP Remote Monitoring & Management

Reports displaying which MAV and Webprotection policy is used

Currently there is no options to either create a report or look at the RMM dashboard to easily see who is on what policy for MAV or web protection. This can be a problem when one machine has had a policy manually set and the rest of the site is using a different policy. Currently the only way to check this, is by opening each machine one at a time to see what policy has been applied. It would be helpful if reports can ...more »


19 votes

MSP Remote Monitoring & Management

Add Web Protection whitelist entries to User Audit Report

I would like to be able to view the User Audit Report and see websites that were added to Web Protection policies. At this time we can see websites removed from Web Protection policies but would like to know what websites are being whitelisted and cannot verify that through the User Audit Report at this time.


MSP Remote Monitoring & Management

Increase Managed AV Check Behavior's no communication beyond 25m

Settings > Managed Antivirus > Protection Policy > Edit > General > Managed Antivirus Check Behavior


The amount of time allowed for inactivity is limited to 25 minutes. Beyond that is just to "Never fail check due to agent inactivity". It would be helpful to have a higher threshold without turning off this failure type.