MSP Remote Monitoring & Management

Submitted by (@john.cottier)

Customer Support Portal Single Sign On

I would like to be able to use the same credentials to login to the Customer Support Portal that are used to login to RMM, Take Control Plus, MSP Manager, Backup and Recovery, etc.

 

SSO has been implemented on these products, and I would like this to be implemented into the Customer Support Portal so I can use a single set of credentials for all SolarWinds Products and Customer Support.

MSP Service Desk

Submitted by (@azanoncello)

Bring Back Expanded Description Box in Chrome Support Portal

The description box and comment box when submitting a case to Solarwinds used to be expandable (Exactly like this description box can be in ideascale). You could grab the corner and expand the box making it easier to edit your descriptions and copy or paste error messages. The symbol is still in the corner of the text box however when you click to drag on it nothing changes. If you attempt to create a new idea here you ...more »

MSP N-central

Submitted by (@wmorgan)

better options for N-Central case categories in the support/case

for example this morning i had to submit case 846328 for an error that was popping up randomly across n-central - it didn't matter what page we were on, what we were or (in most cases weren't) clicking on. This scenario didn't fit in any of the categories available. Either there needs to be more/better categories or we need an other category when encountering something of this nature.

MSP Remote Monitoring & Management

Submitted by (@elementalwindx)

Customer Support Portal like N-Ables

Something that would seriously want to keep me with GFI and not switch to N-Able like I've been desiring lately would be to add a webpage to the dashboard log in (instead of just a password log in prompt) that looks just like n-ables where if I'm on the phone with a client (and maybe I'm potentially going to get that client to use GFI to remote manage their system, then they can click on the right side of the dashboard ...more »

MSP Remote Monitoring & Management

Submitted by

Technical Support needs improvement...

although we are giving the option of sending technical support request via e-mail....i would like to have a better method of managing all tickets i have requests for or may be currently corresponding with. the problem i have is even though i get a response, i have no idea, which e-mail they are responding too or issue that they maybe referring to, since i get numerous e-mails daily. any email i send don't necessarily ...more »

Voting

32 votes