The description box and comment box when submitting a case to Solarwinds used to be expandable (Exactly like this description box can be in ideascale). You could grab the corner and expand the box making it easier to edit your descriptions and copy or paste error messages. The symbol is still in the corner of the text box however when you click to drag on it nothing changes. If you attempt to create a new idea here you ...more »
We think there should be a way to report on this or, at least, add another icon (flag) next to the contacts, that have admin access.
for example this morning i had to submit case 846328 for an error that was popping up randomly across n-central - it didn't matter what page we were on, what we were or (in most cases weren't) clicking on. This scenario didn't fit in any of the categories available. Either there needs to be more/better categories or we need an other category when encountering something of this nature.
Supporting custom domains, especially on customer's portal would be great for our customers. It would look more professional to use something like helpdesk.mydomain.com but the real problem is that the current customer portal URL is just way too long. Thanks.
I'd like to see a more robust rule-set in the helpdesk portal. I'd like to search the subject/body/email address for strings to assign to the correct department/client or be able to assign a contract for the ticket that was created/etc.
Something that would seriously want to keep me with GFI and not switch to N-Able like I've been desiring lately would be to add a webpage to the dashboard log in (instead of just a password log in prompt) that looks just like n-ables where if I'm on the phone with a client (and maybe I'm potentially going to get that client to use GFI to remote manage their system, then they can click on the right side of the dashboard ...more »
although we are giving the option of sending technical support request via e-mail....i would like to have a better method of managing all tickets i have requests for or may be currently corresponding with. the problem i have is even though i get a response, i have no idea, which e-mail they are responding too or issue that they maybe referring to, since i get numerous e-mails daily. any email i send don't necessarily ...more »