Mail Assure

Backup Code Prompt When Setting Up 2FA

When a user sets up two-factor authentication in Mail Assure, there is no recovery code given after finishing setup. When logging into Mail Assure, there is no prompt for a recovery code, and nowhere to put in a recovery code in case a user encounters issues with 2FA. After a user sets up 2FA for their login, they have a button which provides them with Backup Codes in case they encounter issues with 2FA (this provides ...more »

Submitted by (@john.cottier)

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MSP Remote Monitoring & Management

Allow Notes to be Optional

From Settings | General Settings | Notes, I have selected to "Prompt for notes when clearing failed checks" which I would like to keep in place. However, often I don't want to enter a note, but am required to enter a period or some text just to close the window. I would like to be prompted when closing a check, but I do not want an entry to be required. If you would add a second check-box under settings to select whether ...more »

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