MSP Remote Monitoring & Management

WebProtect Learn Mode

Some clients use industry specific software for example automotive clients use Mitchel Shop management software. We don't have a list of sites that need to be unblocked. I think it would be helpful to have a mode that we enable for web protect that watches what we are going to do and adds those sites to the white list, when done we stop the "Learn Mode" This specific client wants all non-work related web traffic ...more »

Submitted by (@auroratech)

MSP Remote Monitoring & Management

Web Protection - Allow Whitelist to Trump Blacklist

As a customer, I would like the ability to flip the Filtering Order so that the Whitelist trumps the Blacklist.


I would like to set this up so that I can blacklist top level domains such as *.science that have a high risk of abuse and then whitelist individual sites as the need arises.

Submitted by (@dionjones)

MSP Remote Monitoring & Management

Web Protection - "Notes" field for whitelist/blacklist entries

When entering IP addresses in Web Protection whitelist or blacklist, have a "Notes" field associated with the entry to keep info about the IP, why it was whitelisted/blacklisted, website it is associated with, etc. This is vital when whitelisting IPs of CDNs or other backround IPs used by certain websites. Otherwise this info has to be maintained elsewhere, or not maintained at all. Would be useful for URLs as well, to ...more »

Submitted by

MSP Remote Monitoring & Management

Client startup report

It would be great to receive an e-mail/notification on when a laptop, desktop or any other client device being monitored boots up. In the case of the device in question being stolen it would be useful to know when the thief starts the machine up. That way we could remotely watch the criminal doing his business. And, if necessary, intervene. I know there's a lockdown task. But adding this would a great addition to at ...more »

Submitted by (@ewoudcompete)

MSP Remote Monitoring & Management

Convert internationalised URLs to IDNA format in Web Protection

When adding an internationalised URL to whitelists or blacklists in Web Protection, the non-English characters are automatically removed. Instead the URLs should be automatically converted to their IDNA counterpart. E.g. If entering verkt√ł it will be automatically changed to Instead it should be automatically converted to its IDNA counterpart Due to the way all browsers handle traffic ...more »

Submitted by (@morten)

MSP Remote Monitoring & Management

Automatically add known Locky IPs to Block List Web Protection

Hey there,


we would like to see the known IPs of Locky Servers and the like (which one is being pointed towards in the logic cards every once in a while) to be auto blocked by Web Protection so you do not have to manually adjust all of your protection policies everytime a new IP is being added to the list.

Submitted by (@mstein)

MSP Remote Monitoring & Management

Web Protection Report Reteniton Period

So, the Web Protection reports seem to be the only reports that are only available for 30 Days.

I can generate reports for all other features, or monthly reports back for years, so I do not see the actual reason as to why this does not apply to the Web Protection reports.

Even if it was just for consistency reasons, make generating Web Protection reports behaviour equal to all other reports.

Submitted by (@mstein)

MSP Remote Monitoring & Management

Add interaction with users in web filtering

We use a lot web filtering, but it's create a lot of noise on support. Users calls us regularly or sends mails to be unblocked on web site.

Is would be so easy to manage if the end user had in the message "This web site is blocked by admin..." printed on screen the possibility to click on a link, that sends us a simple way to whitelist the website or not.

It coud be managed with policies.

Submitted by (@fventadour)

MSP Remote Monitoring & Management

Block downloads with WebProtection

So there is the scenario I have recently taken a customer through the UK Government based Cyber Essentials Plus certification. One of the requirements is to prevent users from downloading executable files form the internet. This is to prevent the possibility of infection from RansomWare etc. This would we a great addition to the Web Protection Suite as world wide it can be used to prevent RansomWare. In the UK it will ...more »

Submitted by (@simon.doit)