MSP N-central

Submitted by (@wmorgan)

Configure which type of accounts to sync in AutoTask integration

similar to how you configure ConnectWise PSA Integration. Currently we are unable to utilize PSA integration as AutoTask has asked us not to enable it - it will cause downtime of their service every time our server syncs due to it currently trying to sync all active leads/prospects/customers instead of just customers.

MSP N-central

Submitted by (@trivisionjdb)

Improved Customer Selection PSA Integration

The current system of selecting the correct customers for ticketing profiles is quite a hassle. When you want to add only specific customers to the ticketing profile you have to press add multiple times, until you have all the customers for which you want to configure the profile. Next you have to select all the customers that don't need the ticketing profile and delete them. A checkbox construction would be much easier ...more »

MSP N-central

Submitted by (@mschmit)

Ability to alert on Outdated Agents

Have the ability to configure and send notifications based on the last time an agent has communicated with the NCentral server. The purpose would be to review this on a monthly basis and connect with clients about devices that are offline to help keep NCentral more organized.

 

I know there are filters and dashboards that can be created, but the ability to generate a PSA ticket would also be nice.

MSP N-central

Submitted by (@zane00)

Discovery job import to specific site

I'd like the ability to use 1 probe with multiple discovery jobs where each job would import the discovered assets into a specific site in N-Central. This would help with having the assets show up in the correct site in CW configurations and ensure that technicians can quickly see all devices in a specific site without going through any additional steps. Currently discovery jobs want a probe per site in N-Central which ...more »

MSP N-central

Submitted by (@joesheehan)

Modify field mappings between N-Central and Autotask devices

For each device in N-Central, OSInfo and OSType are written to the Notes field in the corresponding Autotask configuration item. I'd like the ability to disable this. We'd like to put our own notes for each device in Autotask, but N-Central overwrites them with each sync. The device notes field also syncs with ITGlue so those notes are overwritten as well.

MSP N-central

Submitted by (@prejay)

PSA - Support for ConnectWise Merge(d) Tickets

ConnectWise introduced the ability to merge tickets back in July 2016. After trying to verify compatibility with N-Central at the time, we learnt that merged tickets were not supported through N-Central as the associated ticket numbers wouldn't track back correctly after the merge takes place. I assumed that this would mean N-central would talk to ConnectWise about it, but it looks like that never happened or talks halted ...more »

MSP N-central

Submitted by (@prejay)

"Failure to Create Ticket" Alert Emails to include details

I feel really stupid having to request this, but SolarWinds won't do anything without it. Whilst patching our PSA recently and facing outages, we have found that depending on the type of PSA issue you are facing (eg connectivity, backend sql problem), the failure notice you receive from a ticket not being created/updated will always include details of the customer and notification recipient, but for some inexplicable ...more »

MSP N-central

Submitted by (@rhuveneers)

Add "psa_integration" setting to customerAdd and Modify API call

Manually adding a customer / site allows for enabling the PSA integration, this option is missing from the API call.

 

Customers added with the API need to be manually enabled for PSA integration. Adding this option to the API call would save this unnecessary operation.

 

Richard.

MSP Manager

Submitted by (@michael.cobden)

RMM Integration - more PSA integration options

Hi,

We use RMM and MSP Manager. There seems to be a lack of configuration for the integration to MSP Manager. I would like more options of what and how tickets get created. For example, we have our site and devices in RMM to monitor and test on our own Servers and Lab. I would like the option to exclude these from creating tickets in MSP Manager.

 

Thanks