Mail Assure

API calls history Username is "internal" for report actions

Users carry out actions by clicking in their quarantine reports (for example they click on "Release and Train" for a particular email). When looking in API calls history on the Mail Assure console, the username listed is "Internal" and the Client IP is blank. It would be much better if the username reflected the quarantine report that did the action (e.g. quarantine report for user@company.com means that Username = ...more »

Submitted by (@ivanke)

Mail Assure

Allow change in handling for "phishing" emails

At the moment, any email filtered as phishing is rejected, and no notification is sent to the recipient. One of our clients did not receive important emails from a customer because they were incorrectly flagged as phishing and rejected out of hand, with no warning to the client. Please add an option to quarantine phishing emails (instead of outright rejecting) so the recipient can be notified in their digest. At the ...more »

Submitted by (@tonydavey)

MSP Remote Monitoring & Management

Bitdefender Quarantine False Positive

When Bitdefender quarantines a File whilst on Signature x

And then recieves a Signature Update - indicating the once Quarantined File as a False Positive

it will be logged as "released from Quarantine" in RMM

Can we recieve an "Automatically" added to that in this case? Otherwise it confuses the Customers.

Submitted by (@j.suckow)

MSP N-central

Better Security on Web Interface

It appears that there is no way to separate (different IP Address or Port) "Agent Data" from "WebGUI Management". Because of the high risk a compromised N-Central server poses to all of us and our clients there should be a simple way to isolate the WebGUI Management interface while maintaining the ability to collect Agent data across the Internet.

Submitted by (@joseph.grzybowski)

MSP Remote Monitoring & Management

More MAV Bitdefender quarantine options

Some other options on the Bitdefender quarantine tab would be helpful. 1. I'd like to see an option to release from quarantine without adding a whitelist entry. In practice, Bitdefender seems to suffer from false positives pretty often. I would like to trigger a definition update, then release the quarantined files (without whitelisting) to see if the newer definitions will fix the problem. The policy whitelists get ...more »

Submitted by (@devincampbell)