It is becoming necessary to have an audit log listing any changed, added or removed files or registry entries during any Remote Controls session. For registry entries a log would preferably list old and new values.Software installed. Currently the closest thing you can get within Take control is an audit log of when a Technician logged in or off the machine session time. but given this system allows someone remote ...more »
Intel Active Management Technology (ATM) enables IT managers to discover, repair, and help protect networked computing assets. Intel vPro is the management platform built into Intel processors and other hardware that allows companies to manage their desktops and laptops out-of-band (OOB). That means the computers can be managed no matter if the computer in on or off, and even if the operating system has failed or there ...more »
We send remote commands, but cannot see if and when they are deployed. So sometimes, when you do not see the change happen after the send command (because devices can also be offline) you would like to see if a command is still queued and perhaps even cancel a queued command at a given moment.
I need to configure the remote web page for some devices and not all, to a specific port, if such port is open based on SNMP/WMI.
I don't want to do this globally, just for specific devices with custom ports, like router management portals or know ports that are not the conventional HTTP or HTTPS, just a specify set of network devices, to be configure in masses/bulk edit for the remote control settings.
Remote access URI is used as a second IP for remote connectivity currently, if we can change it to a second IP then monitoring as well as remote connectivity can be done through this. I would like this as a feature since we monitor SonicWall devices on our N-Central server and we need to monitor if the interfaces go down. If one interface goes down then we cannot monitor the SonicWall via that IP, and that is why we need ...more »
As a user of MSP N-Central, we would like to use MSP Anywhere with on-premise servers for security, privacy and performance purposes. So no connection will be made to ncentral servers for this function.
A competitor is already doing this, Bomgar (https://www.bomgar.com/remote-support)
Thank you !
Good day! I think it would be great if there was a way for N-Central to discover and collect data regarding RDS Client Acces Licenses being used on customers servers. This could be generated via e.g. Report Manager. I contacted support, there was no asset collection regarding this aspect as of today, also if anyone reading this have a nice and clean work-around to easily collect this information on multiple host this ...more »
sometimes engineers need to take control of a device when the user is in a meeting. as an example: the user gives permission to the support engineer to take control of the device, then the user go's to a meeting. The support engineer then needs to restart the device, but needs to call the user for permission again. This means that or the support engineer need to wait until the user is done with his meeting or call them ...more »
On Remote Control types that are not setup as the default type for a device class we still need to be able to setup default settings. How we would like this to work 1. we would be able to setup remote control defaults regardless of device type 2. we would be able to set this at SO level, but also make custom changes at the customer or site level (similar to other categories within the Administration\Defaults menu) 3. ...more »
At this time, in MSP Anywhere or MSP Connect, there is not a feature that notifies the remote user that the technician has disconnected from the computer, although there is feature that do the opposite . The users complaint that they dont have a notification that we disconnected from their computer once we close the session. Suggest to add a feature so users are notified at the end of the session that we have disconnected ...more »
Would like to see an option to configure a timeout on remote control sessions in N-central. Would like to be able to configure a 15 minute timeout after no activity for the specified time. Currently there is no option to configure a timeout (N-central Case# 00927594).
I would like an option to globally, or per customer restrict the number of concurrent remote control / remote management sessions. For customers with certain compliance requirements, we need to ensure we can account for every remote control session and change made on a per-tech basis. Maintaining a unique set of credentials for every device in every customer environment for each of our Technicians is not easy. If we ...more »