MSP Anywhere

Ability to use our own servers for security purpose

Hi guys,

As a user of MSP N-Central, we would like to use MSP Anywhere with on-premise servers for security, privacy and performance purposes. So no connection will be made to ncentral servers for this function.

A competitor is already doing this, Bomgar (https://www.bomgar.com/remote-support)

Thank you !

Submitted by (@srobert)

MSP N-central

RDS Cal statistics and reporting

Good day! I think it would be great if there was a way for N-Central to discover and collect data regarding RDS Client Acces Licenses being used on customers servers. This could be generated via e.g. Report Manager. I contacted support, there was no asset collection regarding this aspect as of today, also if anyone reading this have a nice and clean work-around to easily collect this information on multiple host this ...more »

Submitted by (@oscarholst)

MSP Anywhere

Option for users to give support permission an x amount of time

sometimes engineers need to take control of a device when the user is in a meeting. as an example: the user gives permission to the support engineer to take control of the device, then the user go's to a meeting. The support engineer then needs to restart the device, but needs to call the user for permission again. This means that or the support engineer need to wait until the user is done with his meeting or call them ...more »

Submitted by (@yfrancken)

MSP N-central

Ability to set Defaults for (non default) Remote Control types

On Remote Control types that are not setup as the default type for a device class we still need to be able to setup default settings. How we would like this to work 1. we would be able to setup remote control defaults regardless of device type 2. we would be able to set this at SO level, but also make custom changes at the customer or site level (similar to other categories within the Administration\Defaults menu) 3. ...more »

Submitted by (@wmorgan)

MSP Remote Monitoring & Management

Notify user when remote session is closed

At this time, in MSP Anywhere or MSP Connect, there is not a feature that notifies the remote user that the technician has disconnected from the computer, although there is feature that do the opposite . The users complaint that they dont have a notification that we disconnected from their computer once we close the session. Suggest to add a feature so users are notified at the end of the session that we have disconnected ...more »

Submitted by (@cavramoussis)

MSP N-central

Limit simultaneous remote control sessions

I would like an option to globally, or per customer restrict the number of concurrent remote control / remote management sessions. For customers with certain compliance requirements, we need to ensure we can account for every remote control session and change made on a per-tech basis. Maintaining a unique set of credentials for every device in every customer environment for each of our Technicians is not easy. If we ...more »

Submitted by (@brollins)

MSP N-central

Remote desktop session timeout

There should be option to edit remote desktop session timeout value. When n-central users connect to devices, connection stay open even after initial RDP session window is closed.. In many cases only way to close remote control session is to push the red button to disconnect. This kind of behaviour can be also seen from audit trail.

Submitted by (@eeroviitanen)

MSP N-central

Unattended remote access report.

We would like to be able to report on devices based on their remote control method, and whether unattended access is configured. A "who changed this" would be great as well.

 

This would be useful to determine compliance in situations that require this information, and to easily let our clients know when they ask for this information.

Submitted by (@mwessler)

MSP Remote Monitoring & Management

Remote Support Viewer

When is MSPAnywhere based remote support viewer going to be implemented to replace the antiquated and unreliable VNC based one? The existing VNC based one isn't even supported any more.

 

This could be an invaluable tool to onboard new agents and to be able to offer support to client pcs (without agents - like their home computers) for attended remote support.

Submitted by