MSP Remote Monitoring & Management

Submitted by (@yksnull)

AntiVirus update check for MAC

Please add AntiVirus update check for MAC devices.

Plus, for example if you would take a look at Executive Summary Report, then all mac machines appear as not protected.


As your support stated:

"The executive summary report for the antivirus section works from the checks. So for the windows devices you can see that they have antivirus update checks where as the MAC devices doesn't (Because we don't support that). "

MSP N-central

Submitted by (@aaron.martinez)

Reporting - Include stats from Patch Summary of Patch Status V2

Reporting should have ability to report back the information located within Overview > Patch Summary section of the Patch Status V2 service. Information like: Installation and Reboot schedule *Useful to identify any servers currently not part of any maintenance schedule or part of incorrect group. Patch Download Source * Useful to help identify issues with download source. I've had it where Patch Status V2 shows as ...more »

Mail Assure

Submitted by (

Notifications sections for more granular control

It would be nice to have a "notifications" section of the MailAssure UI, where all notifications are grouped together. As part of this, being able to control specific notifications (such as a quarantine report) and specify which emails the reports and notifications are going to there (if we want notifications to go to a different email address than the user's email) for finer control over what notifications are sent.


4 votes

Mail Assure

Submitted by (@ivanke)

API calls history Username is "internal" for report actions

Users carry out actions by clicking in their quarantine reports (for example they click on "Release and Train" for a particular email). When looking in API calls history on the Mail Assure console, the username listed is "Internal" and the Client IP is blank. It would be much better if the username reflected the quarantine report that did the action (e.g. quarantine report for means that Username = ...more »


2 votes

MSP Remote Monitoring & Management

Submitted by (@bgorrill)

MAC-MSP AV Reporting

It would be great to be able to pull a report for all devices at a client showing their scan dates like you can for windows machines in RMM. It would make it a lot easier to see the status of AV scans for clients with macs instead of individually going in and looking at each one's devices logs on the MAC-MSP Site.

MSP Remote Monitoring & Management

Submitted by (@r.luelfing)

Allow access to statistics / data for Take Control via API

It would be great addition if it was possible to receive the data of the Take Control report via API call.

To combine / integrate the session info and length to a third party ticket system and provide an easy logging for the user and customer this way.


Thank you for you consideration.