MSP Remote Monitoring & Management

Monitor Mail Flow on Exchange Server for SolarWinds RMM

I am creating this on behalf of Casey Phear - DSSC Solutions Company ============================================================================== Speaking with my manager today, it was brought to my attention that there is no (apparent) way to monitor mail flow on an exchange server. while this can be a tricky problem for admins like myself While having all of the additional exchange services in the 24/ 7 checks ...more »

Submitted by (@reynan.villanueva)

MSP N-central

Add MSP Backup Data to The SSRS data (warehouse database)

SolarWinds current allows MSP Backup to be deployed as a standalone product or incorporated into NCentral. However, the data generated by MSPBackup (success, size, file, error and more), are not available in the NCentral API or SSRS Reports. Because the data is housed at https://integrated.cloudbackup.management, it is not accessible to our deployment of NCentral and therefore, not copied into the reporting related ...more »

Submitted by (@dobrien)

MSP N-central

Access to NCentral User’s Name and IDs to Reporting

In the Reporting database warehouse, there should be a table [dimUsers] (our employees), with the User’s name, Id, NCentralID and other similar and hopefully relatable data. This would be similar to useraccount in ods_rmm_ds1. See also related suggestion for “Add Primary Responsibility to Customers/Sites” Idea No. 3442.

Submitted by (@dobrien)

MSP N-central

Add Primary Responsibility to Customers/Sites

Allow for an NCentral customer to have assigned to it a primary from the NCentral User list (our employees), as Account Managers or other term. Lets say I have 100 Accounts divided amongst 10 Account Managers (selectable from my users). If this data is available via the API and pumped over to a new column (UserID) in dimCustomer in the warehouse database, then one can make assignments in ticket application based on ...more »

Submitted by (@dobrien)

MSP Remote Monitoring & Management

MAC-MSP AV Reporting

It would be great to be able to pull a report for all devices at a client showing their scan dates like you can for windows machines in RMM. It would make it a lot easier to see the status of AV scans for clients with macs instead of individually going in and looking at each one's devices logs on the MAC-MSP Site.

Submitted by (@bgorrill)

MSP Manager

Project reporting and billing

I would like to see better report and billing functions for projects.

 

I would like to be able to choose from a list of all active projects, no matter which customer, and create and export relevant reports with important data.

I would also like to be able to use a more granular billing function where I can bill project tickets separately and/or more visible project tickets on the invoicing reports.

Submitted by (@kardac)

MSP N-central

Granular Permissions for Reporting

You shouldn't need to allow a user to have access to manage Patch Management just so that they can see reports on patching.

I want Account Managers to have access to Reports but don't want them to be able to change configuration/approvals etc.

 

I'd like the ability to access all reports without having admin access to all the sections (Patch Mgmt, AV Status, Backup Manager etc)

Submitted by (@madelineoryx)

MSP N-central

Report on clients' domain users

We bill most of our customers on a per-machine basis, but we have a handful (mostly RDS / Terminal Server environments) that we bill by the user. N-Central has access to the information via the Domain User Management section, but I don't believe it is available via reports anywhere. We're not looking to build an audit trail with this data, but simply need a snapshot to adjust monthly billing. For our purposes at least, ...more »

Submitted by (@pcnet.andy)