MSP Remote Monitoring & Management

MAC-MSP AV Reporting

It would be great to be able to pull a report for all devices at a client showing their scan dates like you can for windows machines in RMM. It would make it a lot easier to see the status of AV scans for clients with macs instead of individually going in and looking at each one's devices logs on the MAC-MSP Site.

Submitted by (@bgorrill)

MSP Manager

Project reporting and billing

I would like to see better report and billing functions for projects.

 

I would like to be able to choose from a list of all active projects, no matter which customer, and create and export relevant reports with important data.

I would also like to be able to use a more granular billing function where I can bill project tickets separately and/or more visible project tickets on the invoicing reports.

Submitted by (@kardac)

MSP N-central

Granular Permissions for Reporting

You shouldn't need to allow a user to have access to manage Patch Management just so that they can see reports on patching.

I want Account Managers to have access to Reports but don't want them to be able to change configuration/approvals etc.

 

I'd like the ability to access all reports without having admin access to all the sections (Patch Mgmt, AV Status, Backup Manager etc)

Submitted by (@madelineoryx)

MSP N-central

Report on clients' domain users

We bill most of our customers on a per-machine basis, but we have a handful (mostly RDS / Terminal Server environments) that we bill by the user. N-Central has access to the information via the Domain User Management section, but I don't believe it is available via reports anywhere. We're not looking to build an audit trail with this data, but simply need a snapshot to adjust monthly billing. For our purposes at least, ...more »

Submitted by (@pcnet.andy)

MSP Remote Monitoring & Management

Provide real time audit logs for the MSP RMM Application

Currently the closest thing you can get within MSP RMM is manually run custom report for user activity, but given this system allows someone remote access into systems, that information needs to be tracked in real time or at the very least a report automatically created daily/weekly etc. Auditors are seeing this as a significant security audit finding. Any product providing remote access into systems should have standardized ...more »

Submitted by (@gforsland)

MSP Remote Monitoring & Management

Add ability to create custom reports

I would like to be able to select different fields to be output as a report or CSV file.

 

I just want a list of all devices I manage, with site, hostname, and their installed OS. Or serial number, or installed RAM, or free space on drive C.

 

Spiceworks has a similar feature that works quite well and I'm honestly a bit surprised that Solarwinds doesn't allow me to do this.

Submitted by (@alexnts)

MSP N-central

SO Level Reporting - Bulk Customer Level Reporting Instead

So the SO Level reporting (and the descriptions) is broken by design. It's a UX Disaster. They were never actually meant to be run at the so level which is why they don't include the details that the customer level reports do, and were never updated to include the customers/sites that an so level report would need to be fit for purpose. Yet the descriptions are the same as the customer level reports which is completely ...more »

Submitted by (@prejay)

MSP N-central

License Key Inventory Report Microsoft Office Home and Business

Currently, we cannot monitor the license keys of any version of Microsoft Office Home and Business. This is a huge issue for us since we, and probably many other customers use this software. Below is the list of supported applications: Microsoft Office 2003 Microsoft Office 2007 Microsoft Office 2010 Microsoft Office Professional Plus 2010 Microsoft Office Professional 2010 Microsoft Office Home and Enterprise ...more »

Submitted by (@joao.amaral)