MSP N-central

Report on clients' domain users

We bill most of our customers on a per-machine basis, but we have a handful (mostly RDS / Terminal Server environments) that we bill by the user. N-Central has access to the information via the Domain User Management section, but I don't believe it is available via reports anywhere. We're not looking to build an audit trail with this data, but simply need a snapshot to adjust monthly billing. For our purposes at least, ...more »

Submitted by (@pcnet.andy)

MSP Remote Monitoring & Management

Provide real time audit logs for the MSP RMM Application

Currently the closest thing you can get within MSP RMM is manually run custom report for user activity, but given this system allows someone remote access into systems, that information needs to be tracked in real time or at the very least a report automatically created daily/weekly etc. Auditors are seeing this as a significant security audit finding. Any product providing remote access into systems should have standardized ...more »

Submitted by (@gforsland)

MSP Remote Monitoring & Management

Add ability to create custom reports

I would like to be able to select different fields to be output as a report or CSV file.

 

I just want a list of all devices I manage, with site, hostname, and their installed OS. Or serial number, or installed RAM, or free space on drive C.

 

Spiceworks has a similar feature that works quite well and I'm honestly a bit surprised that Solarwinds doesn't allow me to do this.

Submitted by (@alexnts)

MSP N-central

SO Level Reporting - Bulk Customer Level Reporting Instead

So the SO Level reporting (and the descriptions) is broken by design. It's a UX Disaster. They were never actually meant to be run at the so level which is why they don't include the details that the customer level reports do, and were never updated to include the customers/sites that an so level report would need to be fit for purpose. Yet the descriptions are the same as the customer level reports which is completely ...more »

Submitted by (@prejay)

MSP N-central

License Key Inventory Report Microsoft Office Home and Business

Currently, we cannot monitor the license keys of any version of Microsoft Office Home and Business. This is a huge issue for us since we, and probably many other customers use this software. Below is the list of supported applications: Microsoft Office 2003 Microsoft Office 2007 Microsoft Office 2010 Microsoft Office Professional Plus 2010 Microsoft Office Professional 2010 Microsoft Office Home and Enterprise ...more »

Submitted by (@joao.amaral)

MSP N-central

Custom Report Building for N-Central

In Reference to my Ticket that I registered about a week ago: 00962060 - Apparently Building Custom Reports using Models in SQL Report Builder is no longer supported?(Contrary to the Documentation available on the Solarwinds community portal) Could a Feature be done in N-Central Report Manager to build custom reports using drag and drop functionality of ALL Data Sets? In some Cases we need combined data from Different ...more »

Submitted by (@felix.hinze)

MSP N-central

Sorting in reports - service metrics

I use the Service Metrics reports a lot lately to find unused network cables. I request from one or more switches the report of the service interface health / Operational Status The weboutput isn't complete sometimes. the CSV output isn't usable, no decent overview. But the PDF output is quite good. The only thing for me, it isn't sorted on instance name. Can there be a possibility (and not only with this report) that ...more »

Submitted by (@robbys)

MSP Remote Monitoring & Management

Improve CSV exports

Hello, It seems the CSV export only export the current page that is displayed. So, if we have 6 pages we will need to manually go on each page and run the CSV export for 6 pages, 6 times. Is it possible to extend the CSV export to all pages to do a full export at once? We have seen this behaviour within the "Connected devices" tab related to Active Discovery but I'm pretty sure it's the same for other menus. Thank ...more »

Submitted by (@hotline)

MSP Remote Monitoring & Management

Remote background management reports

Hello,

 

We already have the possibility to track the time spent in remote session using takecontrol, using the dedicated report.

Would it be possible to get the same kind of reports, for the remote background management?

 

It would be handy to know how many time is spent on devices, in order to justify the work that is done on devices regarding customers.

 

Thank you!

Submitted by (@hotline)