MSP Anywhere

Save Session History Notes

In the Problem Description and Session History sections of the MSP Anywhere Technician Console, there are places to take notes, but they are not saved on the console or in the Admin Area.

 

I would like the ability to save notes in the console, and be able to view them later on the console and in the Admin Area Session History section.

Submitted by (@john.cottier)

MSP N-central

Column header on Detailed Status Report should always be visible

My team routinely uses the Detailed Status Report to see the recent up/down status of devices. If we try to view more than 16 days or so, when we scroll down we can no longer see the time at the top of the graph. It'd be nice if the time markers stayed at the top even while scrolling. 1. Click into the device 2. Click on Monitoring tab 3. Click on the monitor you're wondering about (usually agent status or connectivity) ...more »

Submitted by (@desiwren)

MSP Remote Monitoring & Management

MAC-MSP AV Reporting

It would be great to be able to pull a report for all devices at a client showing their scan dates like you can for windows machines in RMM. It would make it a lot easier to see the status of AV scans for clients with macs instead of individually going in and looking at each one's devices logs on the MAC-MSP Site.

Submitted by (@bgorrill)

MSP Anywhere

Automated reporting

We provide our clients with a monthly remote-control report through N-Central to let them know when we’ve connected to their machines. I know that there is a report I can run through MSPAnywhere to do the same, but we'd really need to be able to schedule those reports for it to be useful. Right now there is a hole in our client reporting.

Submitted by (@desiwren)

MSP N-central

Include Superseded information in patch reports

We issue reports to the clients on Patch status and we are getting a lot of patches in reports that have been superseded and the client is asking why there was no record of that patch being installed, on a monthly basis. It would be nice to show in the report that the patches have been superseded.

 

This would be for all patch reports in N-Central and Report Manager.

Submitted by (@jtolivar)