Solarwinds Take Control

Submitted by (@jcorona)

Pre-filled data for "Request Assistance" live chat.

There is no way to currently pre-fill data for the "Request Assistance" form that a client needs to fill out for Name, Customer # and Email. The data for these fields is entered in by our support department when we are adding the agent to their computers so that they show up under "My Computers" in SolarWinds N-Able MSP Anywhere. It is logical that there would be a way for the agent to pre-fill this data based on what ...more »

MSP N-central

Submitted by (@prejay)

MSPC - Toggle Request Permission prompt apply to Remote Control

Since User permission isn't required for the n-central agent's direct support, i don't think this is any more of a privacy concern. It would be nice if we could have a toggle to have the request user permission prompt only apply to remote control rather than the entire feature set. This would be incredibly useful when using the command prompt in MSPconnect to reinstall the n-central agent and not needing user permission ...more »

MSP Remote Monitoring & Management

Submitted by (@accentlogic)

Add "Request Site Review" link to Web Protection block message

Users should be able to click a link in Block Page messages that creates a form that is emailed to an email address defined in the Web Protection policy. This would make it easy for the user to properly communicate the site that was blocked. The information that should be included in the email are below. The ComputerName and username variables will also need to be added to the list of available variables. Full Name: ...more »