MSP Remote Monitoring & Management

Custom Alert Routing icon or notification

We have alert routing on certain checks that are different to the parent, which works great.

However, I would like to e able to see at a glance which alerts have this none inherit alert routing setup.

I'm thinking an additional column in the bottom navigation frame - example attached.

Submitted by (@michael.cobden)

MSP Manager

Utilize Queues

Would be great to see some further development around the queue function. Specifically 1) Ability to route incoming tickets to a particular queue based off a) Source - IE RMM tickets assigned to "RMM Queue" b) Mailbox - IE if email comes to sales mailbox, then go to "Sales queue", or support mailbox then go to "Support queue" 2) Ability to bulk assign tickets to a queue 3) Set SLA's based on queue the tickets ...more »

Submitted by (@elemist)

MSP Manager

Ticket Routing - Assign Customers to a Queue

The ability to assign a customer to a queue would be nice. MSP Manager should send the queue resources a notification that a ticket has been placed in their respective queue. Currently AutoTask has the functionality and we utilize a territory field. Each customer is assigned a territory and then the workflow rule is setup to route customer with x territory to the x queue and the customers with the y territory to the ...more »

Submitted by (@tpainter)

MSP Remote Monitoring & Management

Site level control/reports/permissions

At the moment most things are configured at the "Client" level which makes life difficult to do things for clients that have sites that are independently managed. To name but a few: Most reports including client inventory, critical events, fault history, software licence reports. Also be good to be able to assign site level permissions for view-only (would be good to have more levels of permissions as well). Site ...more »

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