MSP N-central

Make Rules Great Again! Allow device property settings to be set

here we are almost a decade later and it's still not possible to set "unschedueld downtime" or "update monitored ip" via rule.

Support have now banned the abilit yot do so via a NAC advanced script and doing it via a manual bulk edit is what we've been trying to avoid.

So let's make rules great again and allow the setting of any device property you can do manually!

Submitted by (@prejay)

MSP N-central

Rules list, Type column, why?

Why does the type column exist on the Rules list if all of the objects in the list are of the same type? Why is it so large? Why is Type column gigantic for just an icon, while Description is truncated? (same applies for the Access column which has fixed values of "Private" or "Public") Why is it just an icon requiring me to mouse over to see the text? Why does everything about this column tell me something that is ...more »

Submitted by (@andrew1)

MSP N-central

Allow option for exclusive filters in rules

Currently, rules can only target devices inclusively based on one or more filters, targeting all devices included in them. It'd be helpful to have the ability to *exclude* devices based on filters also. For instance, I want to create update schedules that ensure Domain Controllers don't get rebooted alongside everything else. Currently that means setting up a separate filter that includes class "Servers - Windows" except ...more »

Submitted by (@bemmons)

MSP N-central

Add Features-style icons to Rules page

It would be really nice if the Rules page had a column similar to All Devices / Active Issues whose icons would light based on which tabs had active settings. For example: Funnel : Devices to Target Computer : Network Device Configuration Options Smartphone : Mobile Device Configuration Options Meshed Gears : Scheduled Task Profiles Magnifying Glass : Monitoring Options Calendar : Maintenance Windows People : Grant Customers ...more »

Submitted by (@joncz.doiseriouslyneedatleast6characters)

MSP N-central

Ability to report on customer/rule associations

it would be extremely handy to be able to, at the very least, export the selected customers from the rules grant customer/site access tab, at the very most, have a report that will show me the associations between customers and rules, allowing me to pick which customers, or which rules I want to run the report against. In particular I need this for all of my patch management rules as we currently have to audit patch ...more »

Submitted by (@wmorgan)

MSP N-central

Show Association Filters, Templates, Task Profiles, Rules

I want to be able to see what Rules, etc are dependent upon a given filter, template, etc.

 

ie, if I delete a filter, I see a prompt that I shouldn't do that if there are associated rules, but there's no way short of examining *every rule* to know what the associations are.

Submitted by (@joncz.doiseriouslyneedatleast6characters)

MSP Manager

Change Ticket Statuses Based On Rules

When we reply to an assigned ticket or start a timer on a ticket the status should change from Assigned to In-Progress. Likewise when we set the ticket on hold or pending customer reply and the customer replies it should be taken to a pending technician review status or something similar. We are still missing important messages since the system continues to e-mail us for the changes we put into the system, if we made ...more »

Submitted by (@swampfox)

MSP N-central

Custom Fields at Company and Site

Custom fields at the Customer and Site levels that are accessible via the rules would provide a lot of flexibility when it comes to service templates or notifications. For example: If I want to roll out Security Manager to a customer, but I need to do it on a site by site basis, it would be very easy to have a custom field that indicates that a site should have Security Manager. Then I can create a filter and eventually ...more »

Submitted by (@cwidhelm)

MSP N-central

Control Custom Device Properties Via Rules

It would be great if I could use Rules to edit Custom Device Properties. Example if you have customers with different Monitoring Packages then via a rule you could say to change the CDP for "SLA" to Enhanced for Customers A, C and F. Then you could have another Rule to change the CDP for "SLA" to Foundation for Customers B, E and G. I use CDP's with filters to apply out the the correct Service Template's for each Customer ...more »

Submitted by (@aiden.galvin)

Voting

19 votes

MSP N-central

Take Ownership of Filters/Rules

It's annoying to have to clone a filter etc to be able to make an adjustment, and then set the rule to use that new filter.

Let alone having to login as productadmin to delete any filters.

There is also a possible issue with filters/rules/etc for a user being deleted dissapearing. It would be nice if you could transfer ownership beforehand to ensure this never happens.

Submitted by (@prejay)

MSP Service Desk

Create Multiple SLA Levels - Set SLA Level per Customer/Contract

We sell different plans for customers, some need 8x5x6 and others 24x7x4. Service Desk treat both as equals, and that leads to bad SLA warning and breachs, hard to choose right priority. I think its a must to be able to create multiple SLA Levels and set the right SLA for Customer and/or Contract. Rules should consider SLA Levels too..

Submitted by (@paulosgsf)