It would be extremely helpful if you could drag'n'drop tickets into a calender of employees. That way a ticket is not only assigned, but planned at the same time!
Along with the scheduled scan time that is in Device Details\Settings\Local Agent, please set it up so that Windows Agent perform an asset scan on service start up so that if a machine is offline normally at the time of the scheduled scan time it will still get updated in our system. It can be pretty common for workstations/laptops to be brought online just for our onboarding when normally they might be online during ...more »
I've got services that I don't particularly want to re-check every x minutes. with every y hours I run the risk of the device being offline when the time comes.
If we could have the service schedule set to run on agent startup, daily asset update then this would greatly reduce the frequency of checks and data storage, whilst being as up to date as we require.
it would be great if we could also run tasks via mspconnect/anywhere.
Useful for when mspconnect is checking in but the agent is not as it would allow us to silently reinstal lthe n-central agent
It would be great to be able to have tasks run at a randomised time between a and b, rather than fixed times.
Currently someone would need to know the exact name of the task, and whether it was a script or amp in order to schedule it, which severely limits the use of Automation. Just like everyone else, our technicians can't be expected to memorize the name and function of every task in order to use the product. If the task selection functioned like the repository already does, then they could type in any character in the name ...more »
The ability to schedule a removal and install / re-install of a service such as managed antivirus. This would allow for removal, scheduled reboot then re-installation if required or out of hours application of a service.
It would be good to have the ability to set up archiving within a schedule rather than in general. This granular control would be very useful.
Please could we have easier ways to schedule multiple backups.
It would be great if we had the choice of a time interval, or to manually set specific time as we can do at the moment.
We could set a time interval, to easily configure the Backup Manager to backup every so many minutes or hours as opposed to having to manually configure multiple schedules.
Sometimes a client will open a ticket for a task a long way in the future. It would be good to be able to schedule that ticket for when it is due, rather than close that ticket a schedule a new one. This affects the reports adversely.