This one has been an obvious problem for years, but I'll resubmit ot in the new system anyway. N-Central simply can't scale up with large amounts of schedueld tasks running in one job. This is because the outputs aren't in any ideal sorted order (and can't be changed), you can't filter on the columns to reduce the amount of tasks, or search against the task output content to find the task outputs you are looking for. ...more »
When I log into N-Central, I enter at the SO level with our company name in the orange box at the upper left of the screen. I frequently search for a specific company by clicking in that box, and typing the company name that I would like to enter, rather than scrolling through the entire list of companies. Currently, I have to triple-click in the field to select all text in the box (the SO name, or currently selected ...more »
Some customers don't use naming standards that indicate the purpose of a device. It would be nice to be able to tag devices so we can filter on them and search for them.
Here are a few examples of tags: terminal, edge, file, print server, mail, web
It's been extremely annoying that searching in the script repository works on full title, but when adding a scheduled task or through direct support, the search is only for "begins with"; ie the only way ot find what script/amp you want to run is to already know the titles of them all and what they do. if the search worked on the full title and description (and with support for tags like AMP objects), this would make ...more »
Be able to include/exclude customers from the main entry and be able to search with different options such as text, e-mail address, ticket number, ticket number range, status, priority, due date, assigned to, etc this would help if we are focusing on a particular customer or wish to exclude them from the current list displayed and be able to better prioritize our workload a bit. Subsequently allow the search queries to ...more »
just what the title says, we can have hundreds of jobs setup, even under one job type category, for instance right now at the SO level, with filter XTT - Push SEP Live Update and Job Type Automation Policy, I have 6,481 jobs displayed. I'd like to be able to find /look at just the jobs named "XTT - Reoccurring SEP Live Update"
Currently someone would need to know the exact name of the task, and whether it was a script or amp in order to schedule it, which severely limits the use of Automation. Just like everyone else, our technicians can't be expected to memorize the name and function of every task in order to use the product. If the task selection functioned like the repository already does, then they could type in any character in the name ...more »
PLEASE VOTE! Please improve the search feature in Service Desk. Search results should be a columns that can be sorted and filtered. Search results must include response and internal responses. Also include cc email addresses. Also be able to export results Can you setup a design forum/workshop for MSPs to have a more engaged relationship to improve this product? Ideascale doesn't seem to be actively used by enough ...more »
A search box in the main queue view, as you type that filtered tickets down. Using content in Subject, Client, Customer, Email, initial description
It would be nice to either be able to merge tickets in the search results view, or search inside the normal ticket view. This would make merging tickets much easier.
Requested by Adam Bertrand
It would be awesome if we were able to search by Serial Number, Service Tag, or Device info within Asset Tracking. This would make it easier to track devices down. Thanks!