MSP N-central

Better Security on Web Interface

It appears that there is no way to separate (different IP Address or Port) "Agent Data" from "WebGUI Management". Because of the high risk a compromised N-Central server poses to all of us and our clients there should be a simple way to isolate the WebGUI Management interface while maintaining the ability to collect Agent data across the Internet.

Submitted by (@joseph.grzybowski)

MSP Remote Monitoring & Management

Security Design Bug - Location based Security

RMM has a forced location-based security that leads to long delays in the ability for those of us that use RMM while at clients to deliver timely service. When you login at a new IP address, it apparently triggers this state, delaying your login until you click on a link in an email. However, I've needed to wait 5-10 minutes for this email before, delaying my ability to service my clients in a timely fashion. What adds ...more »

Submitted by (@jthompson)

MSP Remote Monitoring & Management

Security Design Bug - 2 Factor Authentication

There is a serious usability issue for Solarwind's 2FA. They're requiring it on _every_ login, thus forcing us to wait to access our dashboards, wasting valuable time during times that might be critical. Furthermore, they're going to force everyone that is using take control in RMM to use 2FA, and have a dialog trying to get you to use 2FA. 2FA should be required at every login of a _new console device_, and at best ...more »

Submitted by (@jthompson)

MSP Remote Monitoring & Management

Notes field next to IP address in security

We use approved IP address filtering for security and it would be very useful if there was an optional notes field for each IP entry, so we could better keep track of what all the IP addresses are. Currently I have to manually go through them all every now and then to work out which are still valid, but a notes field would make it far easier to keep on top of this

Submitted by (@d.hawk)

MSP Remote Monitoring & Management

Notification of new location logon should state new location

Email received says: You've received this email because you are accessing the Remote Monitoring & Management Dashboard from a new network location. Please click the following link to confirm your email address and add this network to the approved IP Address list in the Dashboard: Confirm email address For security, the link will expire after 20 minutes. If the link has expired, repeat the Dashboard login steps to receive ...more »

Submitted by (@boffinssupport)

MSP Remote Monitoring & Management

Must Fix 2FA, IP Restrictions, timeouts

The phone calls, emails, and numerous complaints on here should make it self-evident already. There are a ton of them so there's really no single place to post my thoughts without repeating the same information on a lot of posts. So I'll start a new one and hope the community here might see it and add their .02. The new poorly-implemented IP restrictions and 2FA crap are a huge hurdle we have to deal with every day - ...more »

Submitted by (@twistednetworx)

MSP Remote Monitoring & Management

Alert When New Admin Account is Created / Logs in

Option to see and alert when there is a new admin account created.

Option to select which accounts should normally log in, then see and alert when different accounts logs in.

 

That could be useful in case of a invaded or hacked server, or even a shared administration, when someone creates and use another admin account.

Submitted by (@paulosgsf)