MSP Remote Monitoring & Management

Agent initial scan improvement

Currently the initial scan does add service checks for some specific services and that's it. I am certain it would make much more sense to add all services with "automatic" start type to the list of monitored services for the automatic detection. For instance if the server is running multiple MS SQL instances, none of them is automatically being added to the monitored services while I am certain this is something worth ...more »

Submitted by (@mstein)

MSP Service Desk

New Ticket requests ticket queue drop down issue

When configuring a Staff Agent to have access to specific Ticket Queues they can only see those queues. However, when Staff Agent goes to create a NEW ticket they can see ALL Ticket Queues from the drop down meaning the Staff Agent can assign the ticket to a Queue they do not have access to.

Submitted by (@patrick.modarelli)

MSP Service Desk

API Query posibility

I would like to make it possible to combine and filter data based on a query. For example receiving all information about:

- Client

- Site

- Device

- Device features

- Device backups

- Device virus


So i can determ my own columns and filters. Make it possible to load all colulmns and values instead of installed vs not-installed i would like to be able to see all other states like, failed, pending, etc.

Submitted by (@josjr87)

MSP N-central

Add Disabled status option in Active Issues filter

It would be useful to be able to filter services that are in a disabled state in the Active Issues page. This can currently be done already by unselecting all the status' in the filter and selecting the services you are interested in. However, the problem with this is that those services will show up with any status. So it would be good if you could add in a 'Disabled' status next to 'Failed', 'Warning', 'Normal', ...more »

Submitted by (@johnnyva)

MSP Remote Monitoring & Management

Allow global configuration of Windows Service Check settings

As Windows Service Checks contain some identical configuration options (for example: Number of consecutive failures required before an alert is sent), please provide users the ability to change the configuration options globally. For example, you can only change the number of consecutive failures a service must experience before an alert is generated/sent at the device level, or for all Windows Service Checks of this ...more »

Submitted by (@camr90)

MSP Remote Monitoring & Management

Add Windows Service Check - Service Dropdown

The fact that the services drop down list is unsearchable is unforgivable. This is especially apparent when there are thousands of services when creating monitoring templates. There needs to be a way of filtering / searching for checks using a searchable drop down which is a standard UI element.

Submitted by (@markscottuk)

MSP N-central

Service Schedule - On Startup/Asset Update

I've got services that I don't particularly want to re-check every x minutes. with every y hours I run the risk of the device being offline when the time comes.

If we could have the service schedule set to run on agent startup, daily asset update then this would greatly reduce the frequency of checks and data storage, whilst being as up to date as we require.

Submitted by (@prejay)