When configuring a Staff Agent to have access to specific Ticket Queues they can only see those queues. However, when Staff Agent goes to create a NEW ticket they can see ALL Ticket Queues from the drop down meaning the Staff Agent can assign the ticket to a Queue they do not have access to.
Inside the "list_devices_at_client" adding state "maintenance". Now this is combined with "offline" but i would like to be able to see the difference to check if a server can be offline or it should be online.
I would like to make it possible to combine and filter data based on a query. For example receiving all information about:
- Device features
- Device backups
- Device virus
So i can determ my own columns and filters. Make it possible to load all colulmns and values instead of installed vs not-installed i would like to be able to see all other states like, failed, pending, etc.
When adding a check for a service or critical events to a monitoring template there is no order, when adding them to a single device they are ordered alphabetically. is there a way to get both menus ordered the same way (preferably alphabetically)?
Created for Case : 00945337
It would be very useful if the customers had access in their client panel to the cost of the tickets. A suggestion is add the "time tracking " tab to the client panel.
It would be useful to be able to filter services that are in a disabled state in the Active Issues page. This can currently be done already by unselecting all the status' in the filter and selecting the services you are interested in. However, the problem with this is that those services will show up with any status. So it would be good if you could add in a 'Disabled' status next to 'Failed', 'Warning', 'Normal', ...more »
A service alarm, that catches all the other Windows Services, that are set to "Automatic" startup, which do not have a specific Service alarm.
As Windows Service Checks contain some identical configuration options (for example: Number of consecutive failures required before an alert is sent), please provide users the ability to change the configuration options globally. For example, you can only change the number of consecutive failures a service must experience before an alert is generated/sent at the device level, or for all Windows Service Checks of this ...more »
The fact that the services drop down list is unsearchable is unforgivable. This is especially apparent when there are thousands of services when creating monitoring templates. There needs to be a way of filtering / searching for checks using a searchable drop down which is a standard UI element.
I've got services that I don't particularly want to re-check every x minutes. with every y hours I run the risk of the device being offline when the time comes.
If we could have the service schedule set to run on agent startup, daily asset update then this would greatly reduce the frequency of checks and data storage, whilst being as up to date as we require.
It would be nice to have a ping originate from the probe as well as from the Central Server.
There would only be one ping that would be used to determine "connectivity", however this way, the system could test to see if a firewall, or other edge network device, was LAN reachable as well as WAN reachable.
Currently the only solution is to delete the check from the template. I do not want to do this. Is there another way of handling this that can be automated?