It would be useful to be able to filter services that are in a disabled state in the Active Issues page. This can currently be done already by unselecting all the status' in the filter and selecting the services you are interested in. However, the problem with this is that those services will show up with any status. So it would be good if you could add in a 'Disabled' status next to 'Failed', 'Warning', 'Normal', ...more »
A service alarm, that catches all the other Windows Services, that are set to "Automatic" startup, which do not have a specific Service alarm.
As Windows Service Checks contain some identical configuration options (for example: Number of consecutive failures required before an alert is sent), please provide users the ability to change the configuration options globally. For example, you can only change the number of consecutive failures a service must experience before an alert is generated/sent at the device level, or for all Windows Service Checks of this ...more »
The fact that the services drop down list is unsearchable is unforgivable. This is especially apparent when there are thousands of services when creating monitoring templates. There needs to be a way of filtering / searching for checks using a searchable drop down which is a standard UI element.
I've got services that I don't particularly want to re-check every x minutes. with every y hours I run the risk of the device being offline when the time comes.
If we could have the service schedule set to run on agent startup, daily asset update then this would greatly reduce the frequency of checks and data storage, whilst being as up to date as we require.
It would be nice to have a ping originate from the probe as well as from the Central Server.
There would only be one ping that would be used to determine "connectivity", however this way, the system could test to see if a firewall, or other edge network device, was LAN reachable as well as WAN reachable.
Currently the only solution is to delete the check from the template. I do not want to do this. Is there another way of handling this that can be automated?
I found out yesterday that it isn't possible to report on where self-healing has been set, which makes it hard to know where to update and reapply a service template. I can't be expected to rely on memory alone. Built-in report(s) that will show services per device with the self healing setting, and the service template which applied it (if applicable), and a cutdown one that shows just the services within service templates ...more »
It would be nice if it's possible to change the alert threshold globally for that specific check and not have to be changed per device.
I think it would be a good idea for when a ticket is closed the customers have an option to provide feedback. Not back into the ticket so it re-opens it but maybe a specific link which would reference their ticket and they can give some feedback on how they found the service.
Clients should be able to modify their users, view contracts, scheduled visits etc