I would if possible the ability to search by user / email in the registration of a new ticket for mobile as it is possible in the online version. Especially in the field you hardly remember the customer email.
For Service Desk ticketing product, customer has option to leave feedback when they receive a ticket update. Improve feature as follows:
1. Allow customer option to select if they want feedback to be anonymous, or not (presently it defaults to anonymous w/o option).
2. Allow admin to configure email notification for feedback, i.e. auto email to tech and/or tech's manager, etc.
We get these "New Hire" notifications from our HR department. This is automated through their payment system. Here is an example of the body of the ticket: This is a new hire that requires IT needs. Please contact the General Manager for specific needs. Full Name: REDACTED Location: Loc-A109 Job Title: Cashier/Receptionist Start Date: 9/5/2017 I want to use the provided “Location” (In body of ticket) to change the "Location" ...more »
When generating invoices for QuickBooks, the dates in the ticket time entries don't follow. That means we need to go back and forth between Service Desk and QuickBooks and manually enter all the time entry dates again in QuickBooks.
This would be a HUGE time-saver!