Here's my scenario. We offer Remote Sessions with our clients but their is a $45 fee regardless if the session lasts 2 minutes or 20. After 30 minutes of the remote session our rate drops to $22.50 an hour. So first 30 minutes is $45, anything else after that is $22.50 an hour. The feature I'm requesting would allow this to be possible without having to manually enter the calculated bill for the ticket through a new Service ...more »
We want the ability to have different prices per term if we so choose. For example, we get discounts on annual purchases of office 365 business suite so right now I need to either break the link of the service item to choose the annual and then manually put the right price in or I need to create a separate product. When adding a service item to a customer, I should be able to choose the term freely and it should populate ...more »
The way we calculate retainer hours results in half hours being included on a monthly basis. We would like the ability to enter 5.5 hours for a Retainer Hour amount rather than 5 or 6 only.
We need alerts on things like Service Utilization, hours against projects and things like that. If we have an hour retainer contract, we need assigned users alerted when the contract is getting close, so that we know not to go over or talk with the client and so on. The manual way that you have to do it now is unacceptable to keep everyone up to date with things.
The amount of Retainer Hours included per Retainer Period is quite often not a whole number of hours (e.g. 2.5 Retainer Hours per Month). It would be good if we could enter fractional amounts in the Retainer Hours field for the Hour Retainer Service Items/Plans.
Can we have the option to set billing schedules for multiple years (at least up to 3 years).
We have several services that we resell that have 2 or 3 year renewal periods. We currently cannot add these as service items to MSP Manager as it does not have an option for multi-year billing.