MSP Remote Monitoring & Management

Expanding API possibilities

First of all, forgive me my poor english. What I would like to see is an expansion of the API possibilities. We offer a service called "Managed Workplace Management". "Managed Workplace Management" is a combination of RMM, Antivirus, Webprotection, patchmanagement, backup & recovery, etc, each with separate settings. Now I want to build a script via API, where a dashboard user and a client group is created (or copied ...more »


MSP N-central

Communication Settings

In Administration\Defaults\Appliance Defaults Communication Settings tab you can have multiple listings but this doesn't act how one would assume. How we would like it to act is that if an agent/probe can't hit the first url/ip in the list it will try the second url/ip in the list we have our n-central server setup to live replicate at a different datacenter and use vmware SRM in the event we need to failover to our ...more »


MSP Remote Monitoring & Management

Ability to generate a Maintenance Window Settings Report

It would be very convenient to have the ability to generate a report that shows all devices maintenance window settings/configurations. That way if you want to be sure that several devices have been reconfigured to a new maintenance window setting or you want to check the maintenance window integrity of a specific category of customers you could see it all in one snapshot.

MSP Remote Monitoring & Management

Edit all settings from the Edit Client and Edit Site dialogs

It would be so much easier to add or change features (MAV, MOB, webprotect ect.. ) from the Edit Client and Edit Site dialog.

Plus you would be able to tell what features are applied to said client/site. Keep the current option as well. This gives us a great way to adjust settings for all standard clients.


14 votes

MSP Remote Monitoring & Management

UX/UI - Group Common Features (packages/services)

Most of us monitoring a customer base will have various or specific sets of service packages they offer. Usually this would entail a package having the same feature set but not every customer will have the same package. This is something that Solarwinds MSP actively suggest selling, different levels of service to provide a specific purpose e.g. endpoint security so if we have these packages/services, we need an easier ...more »


MSP Remote Monitoring & Management

Method to copy a site's settings

As I'm migrating clients to Bitdefender, instead of doing it all in one blow, I've been creating a new site with Bitdefender enabled and moving the machines over to the new site when I want them to do the install. The problem is, I have to go through each feature's settings menu and try to get the new site identical to the old, except the Bitdefender setting. It would be really nice to copy the existing site, then just ...more »


11 votes