MSP N-central

Custom Fields at Company and Site

Custom fields at the Customer and Site levels that are accessible via the rules would provide a lot of flexibility when it comes to service templates or notifications. For example: If I want to roll out Security Manager to a customer, but I need to do it on a site by site basis, it would be very easy to have a custom field that indicates that a site should have Security Manager. Then I can create a filter and eventually ...more »

Submitted by (@cwidhelm)

MSP N-central

Hierarchical Notification Windows

I would like to be able to apply a "notification window" to a device, site and/or company directly or via a rule. The most specific setting wins. This will provide the ability to set up simplified notifications so that administrators don't need to take into account all the possible permutations of service levels for notifications. They simply say, "I want to be notified about X when it is important to the customer/site/device." ...more »

Submitted by (@cwidhelm)

MSP Remote Monitoring & Management

Concentrator more useful

Why can't the concentrators be more useful such as caching installs for Web Protection, Antivirus or patching agents. All these modules of Max consume to much bandwidth if you trying to install patch management or any modules to a new site having every computer call out to the internet and download the software does not make sense. If the concentrators could do the same thing as it does with patching it would be more ...more »

Submitted by (@david.sokol)

MSP Remote Monitoring & Management

SMS alerts - single SMS on site down.

One of our larger customers have a bespoke agreement which requires an enhanced responce 24/7/365. They have 30-40 servers at each site and if there is a problem with Internet connectivity or inter-site transit then we can have ALL servers offline on the dashboard for that customer. This would then generate an SMS for each and every server down, this causes stress in the receiving engineer as well as a high SMS bill ...more »

Submitted by (@markscottuk)

MSP Remote Monitoring & Management

Proxy changes logging into client

If a client is using a proxy server to route out of the private LAN, and the proxy server is urnned off, then you cannot access the agent to change the settings and then need to edit the settings.ini file to revert. If this was multiple serers on a single site, or even multiple servers on multiple sites (either an enterprise proxy or a federation of education sites e.g. Bristol City Council) then this becomes edious ...more »

Submitted by (@markscottuk)

MSP Remote Monitoring & Management

Site Installation Package attended / unattended

When using the Site Installation Package using a usb user gets no message about the install is started, nor whether it is completed or the status of the installation.

One should be able to choose the Site Installation Package must be uattended (as now) or Attended, dermed you get information from the installation.

Submitted by (@johnjorgensen)