whether you are using the full screen 'wizard' to create a new site, or the administration\sites\add , please add in a section where we can chose what accesses to grant the probe(s).
Custom fields at the Customer and Site levels that are accessible via the rules would provide a lot of flexibility when it comes to service templates or notifications. For example: If I want to roll out Security Manager to a customer, but I need to do it on a site by site basis, it would be very easy to have a custom field that indicates that a site should have Security Manager. Then I can create a filter and eventually ...more »
I would like to be able to apply a "notification window" to a device, site and/or company directly or via a rule. The most specific setting wins. This will provide the ability to set up simplified notifications so that administrators don't need to take into account all the possible permutations of service levels for notifications. They simply say, "I want to be notified about X when it is important to the customer/site/device." ...more »
We like the idea of sites but we are unhappy with the way it is implemented where it requires a new installation of the agent. It would be better if the site can just be a group and devices can be moved between the groups.
Why can't the concentrators be more useful such as caching installs for Web Protection, Antivirus or patching agents. All these modules of Max consume to much bandwidth if you trying to install patch management or any modules to a new site having every computer call out to the internet and download the software does not make sense. If the concentrators could do the same thing as it does with patching it would be more ...more »
We need a way to download BD MAV to do a standalone installs for sites with low bandwidth like you can download the agent software. MAV install consumes to much bandwidth to be successful doing push installs on many computers with sites with low internet bandwidth.
One of our larger customers have a bespoke agreement which requires an enhanced responce 24/7/365. They have 30-40 servers at each site and if there is a problem with Internet connectivity or inter-site transit then we can have ALL servers offline on the dashboard for that customer. This would then generate an SMS for each and every server down, this causes stress in the receiving engineer as well as a high SMS bill ...more »
Currently MAV and WebProtection are handeled with Policys, whilst patchamangement is configured directly through Customer / Site / Device.
Can we recieve the option to have Policys for Patchmanagement as well?
So that we can work around the Customer /Site /Device hirarcy?
If a client is using a proxy server to route out of the private LAN, and the proxy server is urnned off, then you cannot access the agent to change the settings and then need to edit the settings.ini file to revert. If this was multiple serers on a single site, or even multiple servers on multiple sites (either an enterprise proxy or a federation of education sites e.g. Bristol City Council) then this becomes edious ...more »
When using the Site Installation Package using a usb user gets no message about the install is started, nor whether it is completed or the status of the installation.
One should be able to choose the Site Installation Package must be uattended (as now) or Attended, dermed you get information from the installation.
While the idea of the check is nice to have, there should at least a single alert being send, which indicates this Site being down instead of just a little icon notification in the dashboard.
Need the ability to merge standard tickets into a Site Visit, but have notes placed in the description saying that these tickets were merged on to it. This will let customers know what tickets were merged together and completed on a site visit.