MSP Remote Monitoring & Management

Alternative to monitoring performance with HPE gen 10 servers

Unfortunately it looks like HPE no longer allow the performance counters to be used by the agent, performance checks for HPE gen 10 servers therefore don't work. Being able to monitor the performance is essential to RMM and for any of us maintaining servers, although I respect HPE have caused the issue here it either needs to be pursued with them further or an alternative method found. Going forward with customers who ...more »

Submitted by (@bag3ls)

MSP N-central

Remote Access URI Changed to Second IP

Remote access URI is used as a second IP for remote connectivity currently, if we can change it to a second IP then monitoring as well as remote connectivity can be done through this. I would like this as a feature since we monitor SonicWall devices on our N-Central server and we need to monitor if the interfaces go down. If one interface goes down then we cannot monitor the SonicWall via that IP, and that is why we need ...more »

Submitted by (@sebastiano)

MSP N-central

SNMP Monitoring without Probe

We need a feature that we can create custom monitoring services and add them to machines without the need for a probe. EG: Monitoring a SonicWall's interfaces via SNMP through the public IP address. The reason I would like to request this feature is that we currently use PRTG and Cacti for monitoring networks, but these don't satisfy the simplicity of looking at a N-Central dashboard as well as the fact the notifications ...more »

Submitted by (@sebastiano)

MSP N-central

Hardware Monitoring For HPE Gen10 Servers

Hewlett Packard Enterprise Generation 10 servers no longer support System Management Homepage or Insight Management Agents. To monitor these servers with N-able you have to use a second professional license on the iLO port. We need a solution to be able to monitor new HPE servers using only 1 license. This will benefit all customers that purchase/use new HPE servers.

Submitted by (@adamchoptank)

MSP N-central

Map values to custom SNMP services

When creating custom SNMP services, I would like to be able to map descriptions/values to the returned SNMP results. For instance, if a SNMP query returns values of 0, 1, or 2, I would like to configure the service to display: "Disabled", "Down", "Online". This way we can immediately know the actual status of the service without having to go lookup the SNMP MIB manually.

Submitted by (@matthewk)

MSP N-central

Run SNMP Actions/Scripts

I would like for the N-Central probe to be able to run SNMP SET commands and for these to be save as a script type object that can be run on demand or integrated into healing processes. Healing processes need to be to run the SNMP script against third party devices. For example, if I have a PoE powered wireless access point or security camera, if the connection service shows the device to be down, then I would like it ...more »

Submitted by (@matthewk)

MSP N-central

Traffic 64 service not automatically applied, false alerts

On devices with Gigabit/s ifspeeds, the Traffic service is applied instead of Traffic 64, causing false alerts based on 'Outgoing Bandwidth Utilization (%)" (and Incoming) thresholds expecting Megabit/s speeds. N-central auto-applies templates and the Traffic service, causing me to have to customize the template or adjust thresholds manually. N-central should autodetect the myriad Gigabit Interfaces and correctly assign ...more »

Submitted by (@productideaguy)

MSP N-central

Custom asset information templates

At this moment, N-central is configured to get the asset information for a default device class on a specific place on the device. Because of this the asset tab on these devices has a lot of information. But for devices where no default device class exists, the asset tab on these devices is mostly empty. For example: Eaton UPS, HP storage boxes, … I think that it’s an innovative idea that you can specify which SNMP OID ...more »

Submitted by (@wouter.sterkens)

MSP Remote Monitoring & Management

Managing SNMP checks

At the moment you are not able to properly manage your saved SNMP templates. When using SNMP checks for multiple RAIDs with different OIDs you have to create a new SNMP template each time. This creates a lot of repetitive manual labor that would not be needed if you were able to just copy & paste an existing template and do small adjustments afterwards (ex. just changing the OID) instead of having to create a new check ...more »

Submitted by (@r.luelfing)